Damon Brooks
New York
Summary
Results-driven professional in human resources and benefits administration with a strong background in high-volume hospitality. Expertise in managing complex employee benefits programs and ensuring compliance while enhancing operational efficiency. Proven leadership in delivering exceptional customer service and creating memorable experiences that drive repeat business and revenue growth.
Overview
13
13
years of professional experience
Work History
Human Resources Benefits Specialist
OneSource Virtual (OSV)
01.2021 - Current
- Administer employee benefits programs including medical, dental, vision, life, disability, retirement, and wellness plans ensuring compliance and accuracy
- Serve as primary point of contact for employee inquiries regarding eligibility, enrollment, claims, and benefits changes
- Process new hire enrollments, life events, status changes, and terminations in a timely and accurate manner
- Conduct employee benefits education through orientations, presentations, and one-on-one consultations
- Coordinate annual open enrollment activities including communications, system updates, and issue resolution
- Maintain accurate employee records in HRIS and benefits administration systems
- Collaborate with carriers, brokers, and third-party administrators to resolve benefits issues
- Audit benefit elections and payroll deductions to ensure compliance and accuracy
- Support 401(k) administration including enrollments, contributions, loans, and beneficiary updates
- Ensure compliance with HIPAA, COBRA, ACA, FMLA, and ERISA regulations
- Administer leave of absence programs including FMLA, short-term disability, and long-term disability
- Generate reports and analyze benefits data for HR leadership decision-making
- Utilize Workday HCM for employee transactions, benefits administration, and reporting
Bartender
4West
12.2023 - 06.2026
- Created signature cocktails and seasonal drinks to enhance customer engagement and sales
- Delivered high-volume beverage service while maintaining speed, accuracy, and quality standards
- Built strong customer relationships resulting in repeat business and increased loyalty
- Upsold premium liquor, cocktails, and specials to increase overall revenue
- Trained and mentored new bartenders on POS systems, recipes, and service standards
- Managed VIP guests and private events with personalized service delivery
- Maintained inventory levels, assisted with ordering, and reduced product waste
- Ensured compliance with health, safety, and alcohol service regulations
- Processed cash, credit, and digital payments while balancing registers accurately
- Maintained clean, organized, and fully stocked bar area
- Collaborated with staff to ensure smooth and efficient operations
Customer Service Advocate / Team Lead
UnitedHealthcare
Irving
10.2016 - 10.2020
- Coordinated patient care including scheduling, referrals, authorizations, and claims support
- Resolved escalated customer concerns and complex service issues
- Trained and mentored new hires on systems, policies, and procedures
- Conducted call monitoring and quality assurance reviews
- Applied ICD-9 and ICD-10 coding knowledge for claims processing support
- Educated members on insurance plans, benefits, and coverage details
- Processed claims and reviewed Explanation of Benefits (EOBs)
- Ensured compliance with HIPAA and Medicare regulations
- Troubleshot system and account issues to resolve service disruptions
- Maintained detailed documentation of customer interactions and resolutions
- UnitedHealthcare is a health insurance company that provides health care plans and services.
Customer Care Coordinator
UnitedHealthcare
10.2016 - 10.2020
- Managed a panel of 500+ members ensuring care coordination and follow-up
- Assisted members with Medicaid and Medicare benefits and eligibility questions
- Verified and updated member demographic and insurance information
- Collaborated with clinical, operations, and finance teams
- Coordinated appointments, referrals, and healthcare services
- Educated members on healthcare programs and available resources
- Documented case notes and maintained accurate records
- Built long-term customer relationships through proactive service and communication
- UnitedHealthcare is a health insurance company that provides health care plans and services.
Leasing Consultant
Courts of Bent Tree
01.2014 - 01.2017
- Conducted property tours for prospective tenants highlighting amenities and features
- Responded to inquiries regarding availability, pricing, and leasing terms
- Processed lease applications, renewals, and resident documentation
- Built strong relationships with residents and prospective tenants
- Resolved tenant concerns and managed resident relations
- Coordinated maintenance requests and service follow-ups
- Maintained accurate leasing records and compliance documentation
- Achieved leasing and occupancy goals through effective sales strategies
Server
California Pizza Kitchen
Hoover
03.2013 - 11.2015
- Provided high-quality customer service in a fast-paced dining environment
- Delivered food and beverages while ensuring order accuracy and timeliness
- Managed multiple tables while maintaining guest satisfaction
- Accurately entered orders using POS systems and communicated with kitchen staff
- Upsold menu items, desserts, and beverages to increase sales
- Resolved customer concerns professionally and efficiently
- Processed payments and handled cash transactions accurately
- Maintained cleanliness and sanitation standards
- Trained new staff on service procedures and standards
- Assisted with opening and closing duties and inventory support
Skills
- Benefits administration
- Employee records management
- Human resources coordination
- Data analysis
- Report creation
- Client relationship management
- Team leadership
- Care coordination
- Point of sale (POS) system operations
- Cocktail creation
- High volume dining
- Upselling techniques
- Hospitality service expertise
Timeline
Bartender
4West
12.2023 - 06.2026
Human Resources Benefits Specialist
OneSource Virtual (OSV)
01.2021 - Current
Customer Service Advocate / Team Lead
UnitedHealthcare
10.2016 - 10.2020
Customer Care Coordinator
UnitedHealthcare
10.2016 - 10.2020
Leasing Consultant
Courts of Bent Tree
01.2014 - 01.2017
Server
California Pizza Kitchen
03.2013 - 11.2015