Mark Ford
Lenexa,KS
Summary
Positive, patient, and highly organized, equipped with solid understanding of employee benefits administration and compliance. Familiar with benefits enrollment processes, ensuring accurate data management and seamless employee experiences. Committed to enhancing employee satisfaction and well-being through effective benefits support and solutions.
Overview
4
4
years of professional experience
Work History
Human Resources Benefits Specialist
Department of Transportation FAA
08.2019 - 01.2022
- Counsel employees on eligibility requirements for both Voluntary and Disability Retirements in person, email, and over the phone.
- Ensure all retirement packages were complete. Contact employee to acknowledge receipt of application and let employee know if any additional information was needed for a completed retirement package.
- Enter completed retirement package into the system to be processed.
- Counsel spouses who have reported a death in service of a family member who currently worked for the agency. Answered questions spouse might had on filling out paperwork to submit a death and service claim for life insurance, final compensation and annuity payment,
Human Resources Specialist
Department Of Veterans Affairs - United States Government
04.2018 - 08.2019
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
- Educated employees on available benefits options through informative presentations, one-on-one consultations, and written communications.
- Resolved complex employee benefits issues by conducting thorough research and collaborating with relevant parties to find solutions.
- Served as the primary point of contact for both employees and external partners regarding all aspects of company-sponsored benefit programs.
Education
Associate of Arts -
Normandale Community College
Bloomington, MNBachelor of Arts - Political Science
University of Minnesota
Minneapolis, MNSkills
- Retirement planning
- Adaptability and flexibility
- Healthcare benefits
- Teamwork
- Benefits explanation
- Employee benefits practices
- Benefits administration
- Written and oral communication
- Benefits interpretation
- Policy interpretation
- Open enrollment
- Employee benefits laws
Accomplishments
I have spent 21 years in Human Resources working for different agencies in the federal government I have worked for the Department of Agriculture, Department of Veterans Affairs, and the Department of Transportation with the FAA. During that time I have a worked as a Processor, a Benefits Assistant, and a Benefits Retirement Specialist. I retired in January of 2022. I enjoyed working with employees in helping them with their health insurance and retirement packages.
Timeline
Human Resources Benefits Specialist
Department of Transportation FAA
08.2019 - 01.2022
Human Resources Specialist
Department Of Veterans Affairs - United States Government
04.2018 - 08.2019
Associate of Arts -
Normandale Community College
Bachelor of Arts - Political Science
University of Minnesota
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