Margaret Sanderson
Hudson,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service
Spineology
12.2023 - Current
- Enter orders via email
- Entered purchase orders to matching Invoices.
- Managed the Northeast region of United States
Customer Service
Prairie Farms
10.2022 - 06.2023
- Enter orders via phone, email and verify online orders
- Route accounting
- Answer busy phone lines.
Customer Service
St Croix Electric Co-op
10.2020 - 02.2021
- Answered phones
- Assisted customers with updating new program for on-line payments
- Scanned and image paperwork into a new system.
QUALITY ASSURANCE ANALYST
Securian Financial
04.2014 - 03.2020
- Quality Assurance Analyst for large financial services/broker dealer and insurance company
- Developed and reviewed with IT team all test processes including strategy, plans, estimates, logs, and cases to ensure compliance with company goals
- Assisted with test execution/comparison of new systems and enhancements to existing systems for company proprietary information and vendor systems, including both PC and web-based applications
- Collaborated on a 3-year project developing/drafting insurance forms for product lines into a web-based software that would auto fill paperwork for advisors
- Prepared written presentations for Agile team demonstrations on changes/updates to software
- Managed defect tracking process and finalized test documentation
- Assisted supervisor with training and mentoring of new employees.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Fixed identified issues to improve workflows.
QUALITY ASSURANCE SPECIALIST
Securian Financial
09.2011 - 03.2014
- Quality Assurance Specialist for large financial services/broker dealer and insurance company
- Developed and reviewed with IT team all test processes including strategy, plans, estimates, logs, and cases to ensure compliance with company goals
- Assisted with test execution/comparison of new systems and enhancements to existing systems for company proprietary information and vendor systems, including both PC and web-based applications
- Collaborated on a 3-year project developing/drafting insurance forms for product lines into a web-based software that would auto fill paperwork for advisors
- Prepared written presentations for Agile team demonstrations on changes/updates to software
- Managed defect tracking process and finalized test documentation
- Assisted supervisor with training and mentoring of new employees.
BROKER DEALER COMPENSATION TECHNICIAN
Securian Financial
10.2001 - 08.2011
- Broker Dealer Compensation Technician
- Review and processed commissions for Minnesota Life and outside sponsor companies
- Manage and correct compensation licensing errors
- Handle account reassignment process for active and terminated partners
- Maintained compensation activity records for all producers and broker/dealers according to federal regulatory guidelines
- Answered incoming calls and emails pertaining to compensation as needed.
Education
A. A. - MERCHANDISE SALES & MARKETING
Minneapolis Tech.
MPLS, MN05.1984
ACCOUNING - Accounting And Business Management
UWRF
River Falls, WISkills
- Document Review
- Accounting Processes
- Conflict Resolution
- Payroll Processing
- Multitasking
- AP/AR
- Spreadsheets/Reports
- CRM - BOSS
- Mainframe e AS400
- Sale Force
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 10-Key
- Jira
Timeline
Customer Service
Spineology
12.2023 - Current
Customer Service
Prairie Farms
10.2022 - 06.2023
Customer Service
St Croix Electric Co-op
10.2020 - 02.2021
QUALITY ASSURANCE ANALYST
Securian Financial
04.2014 - 03.2020
QUALITY ASSURANCE SPECIALIST
Securian Financial
09.2011 - 03.2014
BROKER DEALER COMPENSATION TECHNICIAN
Securian Financial
10.2001 - 08.2011
A. A. - MERCHANDISE SALES & MARKETING
Minneapolis Tech.
ACCOUNING - Accounting And Business Management
UWRF
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