Chris Lucero
Support Engineer
Shoreline,WA
Summary
Results-oriented System Test Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Support Engineer
Amazon Prime Air
Seattle, WA
10.2014 - Current
- Configured hardware, devices and software to set up Hardware-in-the-Loop Simulation (HILSIM) stations for software and hardware development engineers.
- Performed root cause analysis and general troubleshooting of Prime Air's UAS, supporting systems and HILSIM platforms.
- Managed 10 testing units in 3 different groups of testing. Avionics main board, avionics box without motors connected and motors, power supply and avionics box connected to linux box.
- CAN harness electrical checks, manual test equipment and through computer interfaces
- Reporting communication issues between different hardware units connected within core system or configurations
- Improved startup health checks that indicated individual physical equipment status and timing baseline. Indicating tests run based on test or detection on new hardware/software added.
- Collaborated with outside departments to implement system-wide improvements.
- Test patched software and installed new versions to eliminate bugs and provide hot fixes suggestions.
- Conferred with engineers and designers to investigate and solve failure issues.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Continuous Integration and Software Verification Testing during nominal testing was reduced by 4-5 days, often completed within 24 hours, due to multiple test stations running in parallel without supervision through batch testing and scaled to include test stations setup in three locations globally.
Machinist/CNC Programmer
New Tech Industries
Everett, WA
08.2008 - 06.2013
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Used CNC and manual equipment to perform both initial and final machining.
- Laid out and set up work area quickly for a 44 pallet, 4 5-axis CNC machine system.
- Implemented updated operating procedures for Mill machines and adjusted use to increase productivity and longevity.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
Damage Controlman
US Navy
San Diego, CA
05.2001 - 05.2006
- Completed daily, weekly, monthly and quarterly inspections and any basic repair need to uphold strict performance standards.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Education
Associate of Applied Science - Manufacturing/Machinist Technology
Shoreline Community College
Seattle, WA 01.2013 - 07.2014
Skills
Debugging skills
Hardware and software installation
Linux
Project Management
Technical Analysis
Application installations
Timeline
Support Engineer
Amazon Prime Air
10.2014 - Current
Associate of Applied Science - Manufacturing/Machinist Technology
Shoreline Community College
01.2013 - 07.2014
Machinist/CNC Programmer
New Tech Industries
08.2008 - 06.2013
Damage Controlman
US Navy
05.2001 - 05.2006