Summary
Overview
Work History
Education
Skills
Timeline
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Chris Ludig

Chandler,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I strive for efficiency.

Overview

23
23
years of professional experience

Work History

Cash Management Specialist

Valon Mortgage
11.2023 - 06.2024
  • Managed high-volume wire transfers, ensuring accuracy and adherence to compliance regulations.
  • Facilitated smooth communication between the finance department and other internal stakeholders regarding cash-related matters.
  • Evaluated the effectiveness of current cash management procedures, proposing data-driven improvements when necessary.
  • Reduced manual errors in financial transactions through rigorous attention to detail and thorough reconciliation procedures.

Cashiering Team Lead

TMS/Servbank
07.2020 - 10.2023
  • Demonstrated strong leadership skills in managing daily operations of the cashiering team, including conflict resolution and performance evaluations.
  • Enhanced team performance by training and mentoring new cashiers on best practices and company policies.
  • Promoted a positive work culture within the team through open communication channels and regular feedback sessions.
  • Helped create an inclusive atmosphere among employees through team-building activities designed to foster camaraderie within the workplace setting.
  • Coordinated efficiently with other departments to address concerns or requests from both staff members and clientele alike.

Vehicle Repair Desk Review Supervisor

EAN Holdings
09.2013 - 05.2020
  • Oversee the successful execution of more than 150,000 small loss repair claims reviews, totaling $98 million within a 12-month period.
  • Monitor team performance to ensure streamlined workflow and maximize department effectiveness.
  • ·Facilitate comprehensive training programs for new hires and develop ongoing training initiatives to enhance team skills and knowledge.
  • ·Provide expert guidance and direction to a 15-member team on industry best practices and the utilization of Estimatics software.
  • ·Conduct detailed financial analysis, including cost per repair evaluations, accurate allocation of funds to appropriate repair accounts, and the presentation of strategic financial plans to 20 regional operating groups.

Senior Recovery Specialist

EAN Holdings
06.2009 - 09.2013
  • ·Professionally and courteously handle customer calls to effectively resolve outstanding balances owed.
  • ·Initiate outgoing calls to insurance companies to obtain timely updates on outstanding balances (subrogation).
  • ·Provide comprehensive training to new employees and offer guidance and support to existing team members.
  • ·Manage a high volume of incoming and outgoing calls and handle email correspondence efficiently.

Assistant Landscaper

Private Individual
05.2001 - 05.2003
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained grounds by trimming, weeding, and general clean-up; Removed debris from common pathways to improve usability.
  • Assisted with irrigation system maintenance and repair.
  • Performed landscape reconstruction utilizing multiple types of landscaping equipment.

Furniture Warehouse/Assembly and Repair Tech/Sales Associate

Multiple
05.2002 - 06.2005
  • Offboarding and assembling deliveries of various items of furniture, including tables/ recliners/ sectional sofas/ desks/ bookcases / etc
  • Furniture disassembly and upholstery repair/ replacement (in store and in home)
  • Coordinating display areas to maximize customer experience; perform routine checks of display furniture.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Science - Business Administration And Management

Northern Arizona University
Flagstaff, AZ
05.2004

Skills

  • Detail-oriented
  • Self-motivated
  • Team-focused
  • Written/ Oral Communication
  • Customer Facing Etiquette
  • Microsoft Systems
  • Multi-tasking
  • Time Management

Timeline

Cash Management Specialist

Valon Mortgage
11.2023 - 06.2024

Cashiering Team Lead

TMS/Servbank
07.2020 - 10.2023

Vehicle Repair Desk Review Supervisor

EAN Holdings
09.2013 - 05.2020

Senior Recovery Specialist

EAN Holdings
06.2009 - 09.2013

Furniture Warehouse/Assembly and Repair Tech/Sales Associate

Multiple
05.2002 - 06.2005

Assistant Landscaper

Private Individual
05.2001 - 05.2003

Bachelor of Science - Business Administration And Management

Northern Arizona University

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Chris Ludig