Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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DIANE HENNESSY

Buffalo,NY

Summary

Hard-working Accounting major (3.8 GPA) currently attending Grand Canyon University, Enthusiastic Accountant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of taxation and training in tax law. Motivated to learn, grow and excel in the tax accounting industry.

Overview

8
8
years of professional experience

Work History

CASH MANAGEMENT SPECIALIST

Defi Solutions
Amherst, NY
03.2022 - Current
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Processed credit card payments and payment reversals for many clients.

CUSTOMER SERVICE/ COLLECTIONS REPRESENTATIVE

Defi Auto, LLC
Amherst, NY
07.2019 - 03.2022
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Receive payments and post amounts paid to customer accounts
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

ASSISTANT OFFICE MANAGER

AAA Trash Be Gone Inc
West Seneca, NY
02.2016 - 05.2019
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, and other applications
  • Maintain scheduling and event calendars
  • Provide services to customers, such as order placement or account information
  • Collect and disburse funds from cash accounts and keep records of collections and disbursements
  • Managed accounts payable, receivables and billing.

COLLECTIONS REPRESENTATIVE

NCO Financial Systems
Getzville, NY
08.2013 - 07.2015
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Record information about financial status of customers and status of collection efforts.

Education

Bachelor of Science - Accounting

Grand Canyon University
Phoenix, AZ
03.2023

Skills

  • QuickBooks
  • Microsoft Office including Word, Excel, and PowerPoint
  • 95-98% Rating in Quality Assurance
  • Strong attention to detail
  • Multi-tasking
  • Work well with others
  • Strong work ethic
  • Critical Thinking
  • Recordkeeping Compliance
  • Proactive and Focused
  • Prioritizing and Planning
  • Complex Problem-Solving

Additional Information

  • Awards & Honors , Member of The National Society of Collegiate Scholars, and Grand Canyon University's Delta Mu Delta Honor Society, Recognized on the President's List

Timeline

CASH MANAGEMENT SPECIALIST

Defi Solutions
03.2022 - Current

CUSTOMER SERVICE/ COLLECTIONS REPRESENTATIVE

Defi Auto, LLC
07.2019 - 03.2022

ASSISTANT OFFICE MANAGER

AAA Trash Be Gone Inc
02.2016 - 05.2019

COLLECTIONS REPRESENTATIVE

NCO Financial Systems
08.2013 - 07.2015

Bachelor of Science - Accounting

Grand Canyon University

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