Chris MacGregor
Fiserv
Effort,United States
22
years of professional experience
Systems Engineer experienced in delivering secure and scalable Windows Server environments and enterprise networking solutions. Achieved compliance with SOC 2, PCI, PA-DSS, and GDPR through effective IT governance and rigorous security policy implementation. Focused on driving operational resilience and safeguarding sensitive data across diverse industries.
Work History
Senior System Engineer
14 Years 2 Months- Spearheaded the creation and execution of disaster recovery strategies, reducing recovery time by 60% and minimizing financial losses during critical system failures, safeguarding business continuity and preserving customer trust.
- Automated server tasks with Windows PowerShell for efficient Server Administration and Automation.
- Oversaw virtualization and SQL Server administration for large-scale enterprise environments.
- Leading and managing implementations within the Fiserv Credit Union Solutions Division, across diverse core processing platforms serving over 350 Credit Unions.
- Administered and automated server operations using Windows PowerShell, enhancing system reliability.
- Experienced Virtualization\ Windows Server\ SQL Server Administrator for large scale enterprise environments.
- Designed and executed test plans for software/hardware upgrades, minimizing disruption to core operations.
- Responsible for overseeing revenue-generating engagements including system upgrades, system reviews, on-site projects, custom processes, migrations, integrations, mergers, and many other project types. Consistently leading the teams to exceed revenue goals year over year.
District Manager
3 Years 11 Months- Led a district of 7 stores and 35 employees, overseeing all aspects of operations, sales performance, and customer experience.
- Increased district sales by 30% YoY through targeted sales strategies, coaching, and market-specific growth plans.
- Elevated district to top performance ranking nationwide by building a high-performing, accountable team culture focused on results and customer satisfaction.
- Managed P&L, optimized staffing models, and controlled operational costs while consistently exceeding revenue targets.
- Managed P&L, optimized staffing models, and controlled operational costs while consistently surpassing revenue targets.
- Developed and executed agile business strategies that responded swiftly to market shifts, resulting in sustained revenue growth and improved market share.
- Directed multi-store operations across regional territory, transforming underperforming locations through strategic leadership, mentorship, and sales process reengineering.
- Implemented performance dashboards to track KPIs and motivate sales teams, resulting in a sustained upward trajectory in monthly targets.
- Implemented performance dashboards to track KPIs and enhance motivation among sales teams, sustaining upward trajectory in monthly targets.
Retail Store Manager
3 Years 8 Months- Generated 30% YoY Sales Growth: Spearheaded targeted sales initiatives, optimized sales processes, and led a high-performing team to deliver 30% year-over-year growth, outperforming industry benchmarks.
- Cultivated culture of accountability, innovation, and collaboration, enhancing team performance and driving revenue growth.
- Identified new market opportunities, streamlined customer acquisition strategies, and implemented performance metrics, maximizing sales team output.
- Developed and executed strategic plans that increased customer retention and expanded market share.
- Developed and executed strategic plans that improved customer retention and expanded market share.
- Mentored and coached team members, leading to a 25% improvement in individual performance and overall team morale.
Education
Masters of Information Systems Management - Business Administration
Bachelors of Science - Information Technology
High School Diploma
Skills
System Administration
IT Service Management
IT Governance
Technical Strategy
Systems Governance
Network architecture
Vendor-Relationship-Strategy
Vendor Management
System Compliance
Cost Management
Timeline
Senior System Engineer
Fiserv
05.2012 - CurrentRead More
District Manager
Go Wireless LLC
06.2008 - 05.2012Read More
Retail Store Manager
Vision Wireless
09.2004 - 05.2008Read More
Simi Valley High School
High School Diploma
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DeVry University
Bachelors of Science from Information Technology
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DeVry University's Keller Graduate School of Management
Masters of Information Systems Management from Business Administration
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