Hi, I’m
LAVETTE GONZALES
Suffolk,VA
Summary
Driven Systems Engineer with over 10 years of experience in software
implementation and maintenance. Proven history of managing complex
infrastructures and data center operations. Expert in solutions-oriented
business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
21
years of professional experience
1
Certification
Work History
Bluewater Federal
Senior System Engineer
05.2022 - Current
Job overview
- Perform on-site analysis, diagnosis, and resolution of complex PC
problems for end users, and recommend and implement corrective
hardware solutions, including off-site repairs - Install and troubleshoot Microsoft Office 365 and 2016, including
Microsoft Teams, and SharePoint365 - Maintained secure Cyber environment through configuration
management, administration, and response actions - Monitored networks and network devices to resolve technical problems
quickly - Resolved issues and escalated problems with knowledgeable support
and quality service - Implemented, developed and tested installation and update of file
servers, print servers and application servers - Working knowledge of eMASS, ACAS, and IAVMs
Install, configure, test, maintain, monitor, and troubleshoot end user
workstation hardware networked peripheral devices, and networking
hardware products - Install, configure, test, maintain, monitor, and troubleshoot associated
end user workstation software and networking software products - Planned and implemented security upgrades to system hardware and
software, resulting in acceptable risk margins - Comprehensively maintained stability of essential data backups on
daily and weekly basis
US Army National Guard
Support Specialist (Sergeant)
11.2015 - Current
Job overview
- Increased teams planning, implementing and realigning field and base operational strategies.
- Handled administrative requirements, maintained records and submitted operational reports.
- Manages, plans, designs, engineers, installs, operates, and evaluates automation, communications, and visual information systems at all command levels within Department of Army and Department of Defense.
- Monitoring Strategy, and Incident Response Plan and submitting them to Program Manager for review and signature to make them official documents.
- Maintains Medical Command technology assets worth over $500,000 in value.
Kupono Foundation
Computer Equipment Support III
12.2020 - 05.2022
Job overview
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Working knowledge of eMASS, ACAS, and IAVMs.
- Assessed NIST security controls.
- Install and troubleshoot Microsoft Office 365 and 2016, including Microsoft Teams.
- Implementation of cloud security via AWS and Azure.
- Maintaining a secure Cyber environment through configuration management, administration, and response actions
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Performing compliance scanning and vulnerability scanning.
- Performed STIG reviews.
- Use of ACAS for weekly vulnerability scanning.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware networked peripheral devices, and networking hardware products.
- Conduct Risk Assessments for the various threats.
- Provide and review documentation and report all Plan of Action and Milestones (POA&M) items, as required for an accreditation under the Risk Management Framework (RMF) to achieve an ATO extension.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Apex Systems, Norfolk Naval Station
Service Desk Analyst
02.2020 - 12.2020
Job overview
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; walk customers through problem-solving process; follow up with customers to ensure issue has been resolved
- Perform technical support remotely utilizing screen sharing or remote control tools available to SD analyst
- Maintain updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A applications, tools, and technical solution support
- Contributes knowledge and updated information to maintain Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support
- Maintain all authorized user access control documentation IAW applicable Cyber Logistics (CyberLOG) Program
- Drafted, updated, and annually reviewed system security plan documents which include documents/artifacts such as Concept of Operations, Access Control Plan, Account Management Plan, Disaster Recovery Plan, Continuous Monitoring Strategy, and Incident Response Plan and submitting them to Program Manager for review and signature to make official document
- Worked and coordinated with numerous vendors to ensure that medical devices were configured and scanned properly
- Ensured system vulnerabilities were kept at minimum by configuring and performing vulnerability scans via ACAS
- Analyzed the scan results and sent them to the system administrators to ensure completion of patching or creation of a POA&M if patching could not be completed in the required timeframe
- Coordinate change request or modifications with Information System Security Manager (ISSM) and/or Security Control Assessor (SCA).
U.S. Army Tignor Dental Clinic
Computer Technician
04.2016 - 02.2020
Job overview
- Provides technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the dental office
- Serves as the point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity
- Reviews operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services
- Maintains and updates inventory of computer equipment and identifies their configuration and location within the office
- Supports the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.
U.S Navy
Aviation Maintenance Administrative
02.2002 - 12.2015
Job overview
- Responsible for supporting program efforts including technical research, coordination of reports, and development of program monitoring systems
- Provides technical support and/or material assessment
- Tracks implementation of required corrective actions and milestone accomplishments and evaluates progress on continuing basis to determine problem areas and recommend solutions
- Manages Naval Aircraft and Engine data Using Naval Aviation Logistics Command Management Information System (NALCOMIS) / Optimized Organizational Maintenance Activity (OOMA) Log sets and records
- Manages Naval Tactical Command Support System (NTCSS) Optimized OMA/IMA NALCOMIS records, linked tasks, and mailboxes
- Collects, compiles, analyzes, investigates, researches, or applies logistics, maintenance, acquisition, or financial data and information
- Develops, modifies, prepares, or validates documentation in relation to automated logistics or maintenance data reporting systems and management information systems
Education
ECPI UniversityVirginia Beach, VA
Bachelor of Science from Cybersecurity in Cloud Computing
2024
ECPI Univeristy Virginia Beach, VA
Associate of Applied Science from Health Information Technology
2014
Skills
- System Upgrades
- Kali Linux
- Data Backups
- System Administration
- User Support
- Complex Problem-Solving
- Hardware Installation
- End-User Training
- VMWare / vSphere Experience
Certification
- Secret Security Clearance
- CompTIA Security + CE - Expires June 2026
- ITIL v4 Foundations - Stormwind
- Microsoft MD-100 Windows Client - Army Skillport
- IAT Level II
- DOD 8570 compliant
Timeline
Senior System Engineer
Bluewater Federal
05.2022 - Current
Computer Equipment Support III
Kupono Foundation
12.2020 - 05.2022
Service Desk Analyst
Apex Systems, Norfolk Naval Station
02.2020 - 12.2020
Computer Technician
U.S. Army Tignor Dental Clinic
04.2016 - 02.2020
Support Specialist (Sergeant)
US Army National Guard
11.2015 - Current
Aviation Maintenance Administrative
U.S Navy
02.2002 - 12.2015
ECPI University
Bachelor of Science from Cybersecurity in Cloud Computing
ECPI Univeristy
Associate of Applied Science from Health Information Technology
Similar Profiles
Oneal JonesOneal Jones
GCCS COP Manager at Bluewater Federal SolutionsGCCS COP Manager at Bluewater Federal Solutions
Mariah WhitakerMariah Whitaker
Senior Technical Writer at Bluewater Federal SolutionsSenior Technical Writer at Bluewater Federal Solutions
Carl JacksonCarl Jackson
Information Assurance Specialist at Bluewater Federal SolutionsInformation Assurance Specialist at Bluewater Federal Solutions