Michelle Foxworth
Peoria,AZ
Summary
Astute Senior System Engineer offers dynamic, diverse skillset developing and installing imperative systems. Over 33 career years, oversaw dedicated technical teams and researched necessary deployments to optimize organizational output. Experienced managing cloud products and services within over-arching technology infrastructure. Knowledgeable resource for mandated regulatory and safety procedures to maintain equipment and software effectiveness.
Overview
36
36
years of professional experience
Work History
SENIOR SYSTEM ENGINEER
Triwest Healthcare
08.2019 - Current
- Primary support for Linux servers
- Worked with team on Windows servers
- Created/managed RHEL/Windows servers
- Proficient in VMWare View
- Managed Active Directory and DNS
- Managed Exchange groups and mailboxes.
- Patched and hardened servers to comply with Security CIS
- Worked in both IBM Cloud and Azure Cloud environment
- Ensured RHEL servers meet STIG Security compliance Azure Government Cloud
- Analyzed security logs to determine and alleviate network threats.
- Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
SITE RELIABILITY ENGINEER
GoDaddy
09.2015 - 05.2019
- Built/monitored/maintained/troubleshot front end servers
- Primary support for Linux servers
- Worked with team on Windows servers
- Patched and hardened servers to comply with Security CIS
- Setup/updated/maintained/patched/retired Linux and Windows
- Worked with Active Directory, DNS, Ruby, Powershell, firewalls
- Worked with various tools - SNOW, SCOM, Grafana, KVM, VmWare, Kibana, Jira, Load Balancer, IPPlan, SMDB
- Created/updated several documents/pages in Confluence
- Akamai Point of contact for GoDaddy Maintained and assisted with Akamai issues including WAF, SSL certs, GTM Requested/updated/bound SSLs including using SSL API and GUI
- Familiarization with DSC
- Familiarization with AWS
- Worked closely with internal devs and teams to ensure front end servers were running correctly and sites were working properly.
TADDM PLATFORM ADMINISTRATOR
IBM Corporation
11.2009 - 08.2015
- Supported and maintained Linux servers
- Applied knowledge in Cloud and virtualization environments, including installation, configuration, support of DB2 and TADDM
- Extensive work experience with installing, configuring, cycling, troubleshooting, performing backups, analyzing logs and root cause problem determination in DB2, TADDM (Tivoli Application Dependency Discovery Manager), and LDAP environment
- Comprehensive knowledge of various security standards such as ITCS104, ISEC, GSD331 Proven KSH and BASH scripting skills
- Applied Unix file system skills, including creating, removing and changing based on architectural
- Security Focal for Websphere and IHS Health Check Audit.
SYSTEM ADMINISTRATOR / TRANSITION ENGINEER
Contractor for IBM on American Express account
11.2005 - 06.2009
- Managed AIX/Solaris/Linux/Windows Websphere support and installation
- Patched and hardened servers to comply with Security CIS
- Responsibilities included performing Websphere and IHS Health Check audit, including compliance reviews for audit readiness
- Chartered to establish automated routing process to Lotus Notes database for all necessary data
- Provided global support for web and non-web servers as a member of third level support team for Windows (NT 4.0 through 2003) servers, including hardware, OS, MS Office, software, IIS and MQ support
- Administered Tivoli TSM products, including installation and support of backup software
- Performed troubleshooting/repair services on WAS issues using ITIL methodology
- Was recognized and promoted to Subject Matter Expert (SME) Lead for AIX WAS and led a team of six to ten people
- Mentored team members.
SYSTEM ANALYST / TEAM LEADER / COMPUTER OPERATOR
Contractor for IBM and AMERICAN EXPRESS
03.2000 - 07.2005
- Led team of System Analyst supporting global American Express account of web and non-web servers, specializing in Unix (Solaris and AIX) servers, including operating system, Veritas volume manager, and DNS, TCP/IP, DHCP, FTP support
- Provided first level support for SAN storage, Websphere, NIS and MQ support, Linux servers operating and file system support, and Stratus VOS.
SYSTEM SPECIALIST
DELUXE CORPORATION
01.1997 - 01.1999
- Maintained dev and prod labs – including financial data.
SYSTEM AND NETWORK SPECIALIST
COPPER MOUNTAIN BEHAVIORAL HEALTH SERVICES
01.1996 - 01.1997
- Installed/maintained network and computers in 3 different buildings.
NETWORK AND SYSTEM SPECIALIST
US Air Force
01.1988 - 01.1995
- Installed and maintained base network, included cabling, routers, software, servers.
Education
Some College (No Degree) - Information Technology
64 College Credits in Electronics Engineering And Psychology
Biloxi, MSSkills
- Hardware Platforms - physical/Openstack/VmWare/Azure
- OS Platforms – Windows/Linux/Unix/Solaris
- Active Directory
- API
- SAN
- SSH
- BASH/KSH
- SSL
- Security Hardening
- RDP
- Putty
- Powershell
- Websphere
- IIS
- Exchange
- Teams
- Hardware and software installation
- Problem resolution
- Process Management
- Interpersonal and written communication
- Investigative research
- Reporting and documentation
- System upgrades
Timeline
SENIOR SYSTEM ENGINEER
Triwest Healthcare
08.2019 - Current
SITE RELIABILITY ENGINEER
GoDaddy
09.2015 - 05.2019
TADDM PLATFORM ADMINISTRATOR
IBM Corporation
11.2009 - 08.2015
SYSTEM ADMINISTRATOR / TRANSITION ENGINEER
Contractor for IBM on American Express account
11.2005 - 06.2009
SYSTEM ANALYST / TEAM LEADER / COMPUTER OPERATOR
Contractor for IBM and AMERICAN EXPRESS
03.2000 - 07.2005
SYSTEM SPECIALIST
DELUXE CORPORATION
01.1997 - 01.1999
SYSTEM AND NETWORK SPECIALIST
COPPER MOUNTAIN BEHAVIORAL HEALTH SERVICES
01.1996 - 01.1997
NETWORK AND SYSTEM SPECIALIST
US Air Force
01.1988 - 01.1995
Some College (No Degree) - Information Technology
64 College Credits in Electronics Engineering And Psychology