Chris Mardigian
Mechanicsville,VA
Summary
Self-motivated with a can do attitude. Quick thinker with the ability to organize and multitask. Adaptable and flexible within a fast moving environment. Resourceful and thorough when taking on new tasks. Approachable demeanor with a collaborative style who excels at creative problem solving. Effective in influencing and achieving results by building strong relationships with networks and peers.
Overview
16
16
years of professional experience
Work History
Manager
Ozone
Ashland , VA
09.2013 - Current
- Oversee day to day operations of facility
- Remain in frequent communication with parents throughout the day, along with responding to email inquiry's
- Manage monthly budgets and process payments
- Recruit, train and supervise staff
- Create policies and oversee all programs
- Dispatch drivers and scheduled pickups
Patient Intake Coordinator
HCD
Richmond , VA
10.2004 - 06.2007
- Processed patient medical information when discharged from hospital
- Coordinated monthly medical supply shipments
- Developed and maintained insurance documentation
- Addressed customer correspondence, complaints and escalations
- Ensured accurate pricing for all supplies
Customer Service Manager
Cavalier Telephone
Ashland , VA
09.1999 - 10.2004
- Planned, organized and managed all activities associated with an operational call center
- Answered customer correspondence, complaints and escalations
- Generated reports including response times, performance and QA
- Monitored, evaluated and coached staff
- Cross-trained staff to increase customer retention
Skills
- Strategic Planning
- Client/Vendor Relations
- Multitasking
- Problem Resolution
- Customer Service
- Organizational Skills
- Process Optimization
- WMIS/ACD
- Saleslogix
- EZ Labor Manager
- Staff Management
Timeline
Manager
Ozone
09.2013 - Current
Patient Intake Coordinator
HCD
10.2004 - 06.2007
Customer Service Manager
Cavalier Telephone
09.1999 - 10.2004
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