Kristin Ellis
Mechanicsville,VA
Summary
Dynamic National Account Manager with a proven track record at ADT Multifamily, excelling in client relationship building and sales strategy. Recognized for driving revenue growth through tailored security and smart tech solutions and effective presentations. Adept at data-driven decision making, fostering team development, and enhancing customer satisfaction across diverse property portfolios.
Overview
23
23
years of professional experience
1
1
Certification
Work History
National Account Manager
ADT Multifamily
02.2016 - Current
- Developed and maintained strategic relationships with national multifamily owners, developers, and management groups to enhance customer satisfaction.
- Collaborated with cross-functional teams to implement tailored security and smart tech solutions for diverse property portfolios throughout the United States.
- Hunted and captured the largest multifamily master agreement signed in ADTMF History - $189k RMR
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Expanded national account portfolio through strategic prospecting and effective sales presentations.
- Increased market penetration by growing brand awareness.
- Analyzed market trends to identify growth opportunities and optimize account performance across multiple regions.
- Led contract negotiations, ensuring alignment with company objectives and client requirements for service delivery.
- Awarded President's Club, Club One and Circle of Excellence multiple years for exceeding WSP, Units, RMR and IR quotas.
National Account Manager
Protection One Multifamily
11.2010 - 01.2016
- Brought lapsed accounts back to active status and providing additional revenue.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
- Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
National Support Manager
Network Multifamily
02.2006 - 10.2010
- Led support team in resolving complex tenant issues, enhancing overall customer satisfaction.
- Streamlined communication processes between departments to improve response times and collaboration.
- Developed training programs for staff, promoting knowledge sharing and skill enhancement.
- Analyzed support metrics to identify trends and recommend process improvements for better service delivery.
- Coordinated cross-functional initiatives to align support efforts with organizational goals and objectives.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Sales Associate
Network Multifamily
02.2002 - 01.2006
- Coordinated executive schedules, ensuring efficient time management and prioritization of key meetings.
- Managed communications, drafting correspondence and reports for internal and external stakeholders.
- Facilitated project tracking, supporting the Vice President in monitoring progress against strategic goals.
- Organized high-level meetings, preparing agendas and materials to enhance decision-making processes.
- Streamlined office operations by implementing new filing systems and digital tools for document management.
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
- Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
- Enabled timely decision-making with accurate record-keeping of meeting minutes, action items, and follow-up tasks.
- Supplied sales and marketing support to sales force of five sales reps.
Education
Bachelor of Science - Business Management
University of Phoenix
Tampa06-2008
Bachelor of Arts - Elementary Education
University of South Florida
Tampa06-1995
High School Diploma -
Gaither High School
Tampa, FL06.1990
Skills
- Goal oriented
- Client relationship building
- Data-driven decision making
- Smart Tech and Multifamily Security Solutions expertise
- National sales leadership
- Excellent communication
- Presentations and public speaking
- Sales strategy - Enterprise Selling
Accomplishments
2020 - Circle of Excellence - President's Club
Top Producer - RMR - 2015
Club One - 2012
Affiliations
- National Apartment Association
- National Multihousing Council
- Maryland MultiHousing Assocation
- Virginia Apartment Management Association
- Northern Virginia Apartment Association
- Property Management Association (Northern VA and DC area)
Certification
Sandler Sales Foundations - Enterprise Selling
Sandler Sales Mastery
Timeline
National Account Manager
ADT Multifamily
02.2016 - Current
National Account Manager
Protection One Multifamily
11.2010 - 01.2016
National Support Manager
Network Multifamily
02.2006 - 10.2010
Sales Associate
Network Multifamily
02.2002 - 01.2006
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Arts - Elementary Education
University of South Florida
High School Diploma -
Gaither High School
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