Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor CRM Processing
Progressive Insurance Companies
Mayfield Heights, Oh
11.1999 - Current
>Supervised daily operations, optimizing workflow efficiency for a team of 15 to 22 employees.
Facilitate change / change management experience along with change mentor / Mentee experience
>Implemented process improvements to boost productivity and minimize workflow delays.
Collaborated with other departments to coordinate workflow processes between teams.
Evaluated individual and team business performance and identified opportunities for improvement.
Provided leadership, insight and mentoring to newly hired peer Supervisors
>Trained new staff on safety protocols, ensuring compliance with operational procedures.
>Facilitated open communication to resolve conflicts and enhance teamwork.
>Developed training materials supporting ongoing staff development.
>Conducted weekly meetings with team members to align on priorities and deadlines.
>Collaborated with departments to streamline inter-team processes.
>Monitored attendance, addressing punctuality and absenteeism issues effectively.
Education
Some College (No Degree) - Geneal Studies & Real Estate License
Tri CCC & Hondros College
Ohio
01-2006
Skills
Workflow management and evaluation
Operational coordination
Performance monitoring and coaching
Feedback delivery and improvement
Operational enhancement recommendations
Product and service knowledge
Team facilitation
Issue resolution
Skill development partnership
Site initiative participation
Accomplishments
Supervisor of Distinction 2020,2021,2022,2023,2024
Certification
OHIO Real Estate license
Languages
Polish
Limited
Timeline
Supervisor CRM Processing
Progressive Insurance Companies
11.1999 - Current
Some College (No Degree) - Geneal Studies & Real Estate License