Chris Marler
Springfield,MO
Overview
16
16
years of professional experience
Work History
Store Manager
Firestone Complete Auto Care, BRO
Springfield, MO
02.2011 - Current
- Builds customer service
- Highly motivated to provide results
- Drives store sales and promotions
- Manages payroll, while leading the techs and service personnel
- Stays within budget and meeting store goals
- Knowledge of store goals and competitors
- Record keeping and other financial information
- Managing staff, scheduling and allocating staff based on skill level
- Attend paid training for new developments in the industry
- Create results for the customers, teammates and company
- Analyzed inventory levels to optimize stock management and reduce overhead costs.
- Developed and enforced safety protocols, ensuring compliance with industry regulations and minimizing risks.
- Coordinated scheduling to maintain adequate staffing levels during peak periods, improving service delivery.
- Cultivated relationships with vendors to negotiate favorable terms and improve product quality selection.
- Led regular team meetings to communicate goals, share feedback, and promote a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Republic High Scool
Republic, MOSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Managing day to day tasks
- Training
- Educating personnel
- Assists the workforce in completing the tasks
- Processes customer sales
- Orders parts
- Pays bills
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Recruiting and hiring
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Sales expertise
- Staff management
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
Timeline
Store Manager
Firestone Complete Auto Care, BRO
02.2011 - Current
High School Diploma -
Republic High Scool