Chris Maronen
Dallas,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
18
years of professional experience
Work History
Store Manager
Good Earth Market
Sandy, UT
07.2021 - 07.2022
- All store functions
- Reported daily, weekly and monthly P&L reports, approved and paid vendor invoices
- Ordered from KEHE, Unified to fulfill store needs and products
- Work side by side with store employees in all departments on a daily basis
- Ensure excellent customer service by cultivating genuine compassion and a desire to help people
- Hired, trained, conducted employee reviews, and led team in understanding and living company mission
- Created positive work environment where team members can grow and develop their skills by training them daily
- Trained store leadership team on product placement and team member development and customer awareness
- Conducted weekly leadership meetings
- Maintained product availability, freshness, and store cleanliness
- Maintained awareness of scheduling needs, theft prevention, fraud and shrink
- Completed daily tasks that include purchasing, scheduling, and merchandising
- Conducted staff and management quarterly meetings
- Completed daily tasks that include standing for long periods of time, as well as repetitive lifting and bending
- Design exit strategies for unsuccessful products
- Build and maintain long-term relationships with vendors
- Place appropriate orders
- Ensure product availability
- Strategize positioning of product category in order to maximize its visibility
- Collaborate with marketing team
- Research competitors and suggest appropriate pricing and promotional activities
Produce Team supervisor
Whole Food Market
Cottonwood Heights, UT
05.2020 - 07.2021
- Supervises and delegates tasks to Produce Team Members
- Works with Produce Trainer to train Team Members in manner that builds and sustains high-performance team and minimizes turnover
- Assists in training of new Team Members, utilizing learning checklists and training materials
- Keeps all cases and shelves clean, well-stocked and properly rotated
- Opens and closes departments according to established procedures
- Ensures all necessary breaks are given
- Communicates team concerns to Team Leader and Associate Team Leader
- Sets and achieves highest standards of retail execution
- Fosters and encourages positive environment of outstanding teamwork, mutual respect, and exceptional morale
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
- Selects, trains, develops, mentors, motivates, and counsels Team Members in manner that sustains high-performance team and minimizes turnover.
Erewhon
Calabasas, CA
08.2017 - 04.2020
Produce Manager
07.2018 - 04.2020
- Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints; lead by example
- Manage department inventories by tracking weekly sales reports and orders product and supplies to meet customer requirements and company’s gross profit goals
- Develop and implement localized merchandising plans for department, set up and create displays
- Ensure accurate and timely ordering to prevent losses that result from produce spoils before it can be sold
- Schedule Produce Department employees, oversee and assist with their training and development
- Control department expenses by improving operations and efficiencies, by controlling labor costs and by reducing losses due to shrinkage and pilferage
- Keep updated on special produce needs that arise for holidays, trends in cooking and recipes that affect consumer demands
- Follow established departmental procedures for receiving merchandise including inspecting product when delivered, pricing product and restocking cases to insure freshness and quality, accuracy and product rotation.
Produce Assistant Manager
08.2017 - 07.2018
Produce Buyer
Whole Foods Market
Venice, CA
07.2012 - 08.2017
- Ensure fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing checking codes, rotating and removing out-of-date products
- Replenish products through proper buying procedures
- Find placement for all new products belonging to category or categories
- Maintain financial profitability by meeting and exceeding margin and sales targets
- Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, weights and measures, health and adhere to safe work practices
- Working knowledge and application of all produce merchandising expectations within department with specific focus on attention to detail.
Produce Team Trainer
Whole Foods Market
Venice, CA
12.2006 - 06.2012
- Train all new team members to influence Whole Foods brand & culture
- Training & Development
- Core Value Training
- Customer Satisfaction Meetings
- Regional Training
- Grow program Assessments
- Department related training
- Gig book breakdown of do’s & don’ts
- Create smiles on all customers & team members daily.
Education
High School Diploma -
Hillcrest Christian School (Currently Heritage Christian School)
06.2005
Skills
- CERTIFICATIONS & SKILLS
- Microsoft Suite PC MAC CDATL Program Catapult Workday Syneron
- Maximizing profitability
- Team leadership and coaching
- Order management
- Relationship building and management
- Accurate money handling
- Staff training and development
- Store displays
- Opening and closing procedures
Timeline
Store Manager
Good Earth Market
07.2021 - 07.2022
Produce Team supervisor
Whole Food Market
05.2020 - 07.2021
Produce Manager
07.2018 - 04.2020
Erewhon
08.2017 - 04.2020
Produce Assistant Manager
08.2017 - 07.2018
Produce Buyer
Whole Foods Market
07.2012 - 08.2017
Produce Team Trainer
Whole Foods Market
12.2006 - 06.2012
High School Diploma -
Hillcrest Christian School (Currently Heritage Christian School)
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