Driven professional with expertise in deal negotiations and account development. Committed to enhancing customer satisfaction and fostering long-term partnerships through effective communication and strategic insights.
Work History
Business Development
1 Year 4 Months
Create Energy | 03.2025 - Current
Conducted market research to identify potential clients and industry trends.
Contributed to project planning sessions, providing insights for new initiatives.
Supported the sales team by helping prepare presentations and proposals for prospective clients.
Negotiated, prepared, and signed contracts with clients.
Maintained a high level of integrity by keeping sensitive client data and corporate information confidential.
Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.
Reached out to potential customers via telephone, email, and in-person inquiries.
Engaged with stakeholders to gather feedback and improve service offerings.
Our product offering was different than anything they had used in the past, so when we made our first Shipments to our customers, we planned a trip to the site to educate our customers and make sure everything was plug-and-play as we sold it. All 3 customers commended the organization on being willing to be a team and learn together.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Delivered direct feedback to senior management regarding project visibility and status.
Developed training programs for production staff, enhancing skill levels and efficiency.
Improved team productivity with the introduction of flexible shift patterns that matched production demands.
Production Manager
13 Years 7 Months
Dell Computers | 02.1998 - 09.2011
Partnered with leadership on recruiting, hiring and coaching production personnel.
Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
Education
No Degree - Business
Middle Tennessee State University | Murfreesboro, TN | 1999