Chris Mathew
Meridian,ID
Summary
Goal-driven Analyst experienced in processing large volumes of information. Proactive at identifying key trends and findings affecting business success. Extensive background in customer service, economics, and quantitative analytics. Over 14 years of professional experience.
Overview
14
14
years of professional experience
Work History
Enhanced Care Coordinator III
AmeriBen/IEC Group
Meridian, ID
12.2016 - Current
- Hybrid position performing various roles in Analytics, Quality Assurance & Customer Service.
- Analyzed large volumes of claims data for client reports.
- Conducted detailed claims analysis on key trends and summarized findings for leadership.
- Responded to web inquiries from members and providers, resolving problems and creating workarounds.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Assisted members and providers over the phone as needed with various inquiries including: claim status, benefits and network issues.
- Performed quality assurance to assess data and validate HIPAA compliance.
Customer Care Representative I-II
AmeriBen IEC Group
Meridian, ID
12.2011 - 11.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted members and providers with claim status, benefits and in locating network providers.
- Worked with client human resources as needed to resolve member eligibility problems.
- Escalated member and provider concerns and issues to supervisors for immediate rectification.
- Facilitated communication between different departments to enable customer service resolutions.
- Member of various company committees dedicated to employee well being (physical and social happiness).
Technical Support Analyst
Hewlett Packard, HP
Boise, ID
03.2010 - 05.2011
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
Education
Bachelor of Arts - Economics, Quantitative Emphasis
Boise State University
Boise, ID12.2017
Skills
- Statistic Analysis Expertise
- Programming Languages: SQL, MATLAB & Stata
- Customer Service/Client Relations
- MS Excel/Word Processing
- Documentation and Reporting
- Quantitative Analysis
- Critical thinking/Problem solving
Languages
Spanish
Full Professional
Timeline
Enhanced Care Coordinator III
AmeriBen/IEC Group
12.2016 - Current
Customer Care Representative I-II
AmeriBen IEC Group
12.2011 - 11.2016
Technical Support Analyst
Hewlett Packard, HP
03.2010 - 05.2011
Bachelor of Arts - Economics, Quantitative Emphasis
Boise State University
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