Chris Matthews
Thousand Oaks,CA
Summary
Technical program and operations leader with 12+ years of experience delivering complex technical initiatives and service operations. Co-manages the operational execution of a Google Cloud Platform (GCP) migration spanning 30,000+ accounts and 200,000+ databases, owning rollout strategy, risk-based sequencing, operational readiness, and cross-functional coordination. More than 99% of accounts and 92% of databases have been migrated with minimal client disruption. Known for translating operational needs into engineering requirements, identifying technical risk, and driving complex issues through resolution.
Overview
9
9
years of professional experience
Work History
Solutionist (Technical Program / Solutions Delivery)
Feedonomics
11.2025 - Current
- Co-manage the operational execution of a GCP migration spanning 30,000+ accounts and 200,000+ databases and execute Engineering-built API migration tooling through Postman Collection Runner; more than 99% of accounts and 92% of databases have migrated with minimal client disruption.
- Developed the migration rollout strategy after an earlier migration attempt was reverted, establishing risk-based sequencing based on account complexity, MRR, feature usage, readiness, and potential client impact.
- Defined an account-level migration approach to move all databases within each account and partnered with Engineering to ensure newly created databases automatically deploy to GCP once an account is migrated.
- Built and maintained hourly refreshed migration tracking in Google Sheets to surface unmigrated databases, migration errors, and account-level completion status, providing clear visibility into migration health and progress.
- Served as the primary GCP escalation point for Operations, coordinating incidents, bugs, and milestones across Engineering and Operations, leading recurring migration checkpoints, and reporting progress and risks to the CTO and VP of Operations.
Enterprise Support Specialist I - III
Feedonomics
07.2021 - 10.2025
- Advanced from EPSS I to EPSS III within 20 months; consistently recognized by managers as a high/top performer for reliability, responsiveness, technical depth, and quality of work.
- Resolved up to 100–110 support tickets per month (roughly double typical EPSS volume) while handling increasingly complex technical issues.
- Became a go-to resource for advanced import/export issues, Regex/XPath functionality, row expansion, loops, and complex feed configurations; regularly assisted teammates with difficult technical problems.
- Among the first EPSS specialists to take on Solutionist-level tickets, independently resolving advanced issues traditionally escalated beyond the support team.
- Built a Zoho/Deluge custom function to detect escalatory language in incoming client emails, helping managers identify high-risk conversations earlier and assign technical resources proactively.
Live Services Manager (2018–2021) | Product Ops Team Lead (2016–2018) | Analyst (2012–2016)
Irdeto
North Hollywood, USA
01.2018 - 01.2021
- Owned delivery of Irdeto's live anti-piracy service, coordinating 100+ sports events per week across a 10-person team for a service used by an estimated 60–80% of major clients.
- Directed event scheduling, staffing, client communication, stream escalation decisions, and documented rules of engagement and evidence-collection procedures.
- Partnered with Reporting on detection and takedown metrics and with Engineering on platform improvements; trained and coached team members on workflows requiring significant manual judgment.
- Led operational coverage for high-profile events including the World Cup, coordinating strategy and staffing with no major coverage incidents.
Education
Bachelor of Arts - Economics and Environmental Studies
University of California, Santa Cruz
06-2011
Skills
- Program & Project Management: Cross-functional program delivery, rollout strategy, scope & LOE, milestone planning, risk & dependency management, stakeholder communication, executive reporting
- Solutions & Technical Delivery: Requirements translation, operational readiness, incident coordination, technical troubleshooting, API integrations, Postman, Jira
- Platforms & Domain: GCP, New Relic, SQL-based tools, e-commerce platforms, product-feed integrations, merchant/advertising platforms
Timeline
Solutionist (Technical Program / Solutions Delivery)
Feedonomics
11.2025 - Current
Enterprise Support Specialist I - III
Feedonomics
07.2021 - 10.2025
Live Services Manager (2018–2021) | Product Ops Team Lead (2016–2018) | Analyst (2012–2016)
Irdeto
01.2018 - 01.2021
Bachelor of Arts - Economics and Environmental Studies
University of California, Santa Cruz