Christian Matthews
Matthews,NC
Summary
Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.
Professional in loss prevention, bringing wealth of experience in safeguarding assets and reducing shrinkage. Known for strong focus on team collaboration, flexible in adapting to changing needs, and consistently achieving results. Noted for skills in risk assessment and strategic planning, valued for reliability and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Bar Manager/Bartender
Matthews Social House
05.2021 - Current
- Supervised bar operations, ensuring adherence to safety and quality standards.
- Developed and implemented training programs for bar staff, enhancing service efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Collaborated with kitchen staff to create seasonal drink menus, boosting customer engagement.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Retail Security Officer
Gap Inc
09.2022 - 05.2025
- Trained new security personnel on protocols and emergency response procedures.
- Developed incident reports documenting theft attempts and safety issues accurately.
- Reviewed security footage regularly to identify patterns in shoplifting behavior.
- Led investigations into internal theft, fostering a culture of accountability among staff.
- Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
- Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
Retail Security Officer
Gap Inc, Old Navy
11.2018 - 05.2021
- Monitored store premises to deter theft and ensure customer safety.
- Conducted surveillance using CCTV systems to identify suspicious activities.
- Collaborated with local law enforcement to address security incidents effectively.
- Implemented loss prevention strategies that enhanced overall store security.
Police Officer
NYPD
08.1998 - 08.2018
- Completed training in safety protocols and emergency response techniques.
- Assisted in community engagement initiatives to build trust and rapport with residents.
- Supported investigations by gathering information and documenting evidence accurately.
- Engaged in physical fitness training to maintain readiness for field operations.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Education
Basic Law Enforcement Training - Law Enforcement
Police Academy
New York, New York08-1998
Skills
- Bar operations management
- Staff training development
- Inventory control
- Customer engagement strategies
- Loss prevention techniques
- Scheduling and staffing
- Surveillance systems operation
- Incident reporting procedures
- Quality assurance standards
Timeline
Retail Security Officer
Gap Inc
09.2022 - 05.2025
Bar Manager/Bartender
Matthews Social House
05.2021 - Current
Retail Security Officer
Gap Inc, Old Navy
11.2018 - 05.2021
Police Officer
NYPD
08.1998 - 08.2018
Basic Law Enforcement Training - Law Enforcement
Police Academy