Chris McChesney
Valley View,Ohio
Summary
Experienced Field Service Technician with a proven track record for Forberg Smith Inc, excelling in both customer service and problem solving. Recognized for fostering strong client relationships. Skilled in work load management and maintaining a high level of document standards, including data accquisition into Salesforce & Microsoft Office.
Forward-thinking professional offering more than 12 years of experience working in demanding, deadline-driven environments.
I am a professional team player with expertise in process instrumentation and related products. Ready to bring 12 years of relevant work experience to the inside sales position.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to solve process issues. Eager to contribute to Kendals success and further develop my professional skills. I will strive to bring a positive attitude and commitment to Forbergs work environment.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Forberg Smith Inc
08.2013 - Current
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Responded quickly to emergency requests with timely call support.
- Established positive customer relationships by providing punctual, solutions on-site & communication.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Education
Certificate of Technical Studies - Instrumentation
Jerguson / Clark-Reliance
Cleveland, OH07-2023
Certificate of Technical Studies - Gas Detection
Drager
Houston, TX12-2022
Certificate of Technical Studies - Instrumentation
Endress + Hauser
Greenwood, IN04-2014
Associate in Electronics Engineering Technology - Engineering
Control Data Institute
Independence, OH07-1984
Skills
- Customer service
- Strong phone etiquitte
- Problem-solving
- Verbal and written communication
- Work order management
- Courteous and professional
- Work order prioritization
- Customer consulting
- Teamwork and collaboration
- Attention to detail
Timeline
Field Service Technician
Forberg Smith Inc
08.2013 - Current
Certificate of Technical Studies - Instrumentation
Jerguson / Clark-Reliance
Certificate of Technical Studies - Gas Detection
Drager
Certificate of Technical Studies - Instrumentation
Endress + Hauser
Associate in Electronics Engineering Technology - Engineering
Control Data Institute