Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline

Chris Mercer

Pottstown,PA

Summary

Seasoned Shop Owner/Manager with a proven track record at TruCraft Collision, excelling in small business operations and customer service excellence. Skilled in CCC One Estimating and adept at fostering partnerships, I've significantly enhanced client satisfaction and operational efficiency. Expert in staff development and maintaining high-quality standards, demonstrating exceptional leadership and organizational skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shop Owner/Manager of Operations

TruCraft Collision
401 W High ST Pottstown, PA 19464
03.2005 - 11.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management. Worked hand in hand with accountant/CPA.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed any customer concerns effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Managed purchasing of shop supplies, vehicle part orders, and all aspects of daily shop needs.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals. I-Car for example.
  • Managed day-to-day business operations.

RC- Resource Coordinator

Devereux
Phoenixville, PA
01.2002 - 02.2005
  • Maintained detailed records for all clients.
  • Developed effective rapport-building strategies with clients and team members which led to proactive communication.
  • Fostered a culture of continuous improvement within the organization through regular review meetings focused on optimizing processes related to resource management.

Paint Prepper

Grand Sport Auto Body
Collegeville, PA
06.2001 - 01.2002
  • Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
  • Maximized paint adhesion by properly sanding and smoothing surfaces before application.
  • Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
  • Maintained a safe working environment by following all safety protocols and wearing appropriate protective gear.
  • Minimized overspray issues by utilizing effective masking techniques for multiple surface types.
  • Removed grease, dirt and rust from surfaces of vehicles prior to painting.
  • Helped painters blend paint to match specifications.
  • Detailed painted vehicles before final delivery to customers.

Education

Bachelor of Arts - Psychology, Music

Eastern Nazarene College, Quincy, MA
05.2001
  • Study Abroad: Sighisora, Romania
  • Extracurricular Activities: College Touring Music Group

Skills

  • Networking and partnerships with various insurance companies and local businesses
  • All aspects of part orders from OEM, A/M, LKQ etc
  • Small Business Operations
  • Shop maintenance and appearance
  • Customer service from start to finish of vehicles
  • Staff hiring and training when needed
  • Licensed Appraiser in Pa
  • Proficient in CCC One Estimating

Certification

  • ICAR Platinum
  • PA Driver's License
  • PA Motor Vehicle Appraisers License

Interests

  • Spending time and numerous activities with my 3 children
  • Road Trips
  • Offering time and support to shelters for the homeless and animals
  • Music
  • Auto Repair/Restoration
  • Animal Care
  • Animal Welfare Advocacy

Timeline

Shop Owner/Manager of Operations - TruCraft Collision
03.2005 - 11.2024
RC- Resource Coordinator - Devereux
01.2002 - 02.2005
Paint Prepper - Grand Sport Auto Body
06.2001 - 01.2002
Eastern Nazarene College - Bachelor of Arts, Psychology, Music

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Chris Mercer