Chris Miller

Provide technology systems analysis and project management support to GSA Travel and Transportation division.

• Created business requirements analysis for GSA-wide web content inventory management system; Profiled existing state covering technology, processes, systems and stakeholder needs. Created future state vision, developed user stories and minimum viable product. Interfaced with multiple offices as part of cross-functional discovery process.
• Created travel data warehouse consisting of air and hotel data for Travel Management Company Supplier Program Office. Developed automated hotel property data cleansing process to standardize incoming data.
• Created service level agreement performance monitoring dashboard. Researched and identified key performance indicators, developed consolidated data input process, created visualizations.
• Created project infrastructure and managed day-day activities for a newly-created travel management company contracting initiative covering 59 federal agencies. Provided schedules, identified key dependencies and pro-actively flagged overdue activities impacting milestones for corrective actions. Created and led weekly project status briefings for senior GSA Travel leadership.

Lead Analyst for $3 billion GSA City Pair Purchasing Program (CPP) (Category Management Best in Class Program) across all phases of program life cycle. Prepared list of markets for sourcing by combining multiple internal travel activity data against OAG schedule data, analyzed airline bids for 14,000+ government air travel markets and prepared post award analysis including projected savings. Prepared analysis and presentations for GSA leadership, federal agency customers and city pair suppliers throughout the program life cycle. Other selected contributions include:

• Automated bid analysis process to analyze carrier offers resulting in a 50% reduction in time spent.
• Created an automated data quality control process and oversaw reporting upgrades for 20 million record database.
• Automated calculation of government Quality of Service Index for each airline and market
• Monitored and reported on savings performance vs. budgeted projections throughout the year

• Provided a broad array of professional services to Cornerstone Sales and Product departments. Worked as a solution architect supporting the sales and account management teams on data visualization and quality control automation products. Created sales presentations, demonstrated Cornerstone products and developed technical statements of work as part of commercial and government business development efforts. Lead proposal development efforts for government contracting initiatives.
• Additional responsibilities include management of Data Analytics development team and oversight of all Cornerstone back-office data visualization applications. Provide project management support for large, complex sales and technology development initiatives.

• Led successful engagements for U.S. and multi-national customers related to expense management systems, corporate payment systems and air programs. Created overall plans, developed strategies and future state roadmaps, evaluated vendors, led negotiations on behalf of clients and set up decision support processes to enable final vendor selection. Reviewed processes for corporate cards, re-engineering solutions to restructure payment delivery for multinational corporations and government entities. Constructed performance management systems for vendor analysis and program development. Created and implemented corporate traveler behavior surveys.

• Provided operational support to clients of private equity firm in the areas of strategic planning, marketing management, and data analysis. Analyzed products, markets and technology in support of investment activities.
• Provided senior management with comprehensive market / competitor assessments and product reviews as part of investment due diligence.

• Provided air program consulting services to large corporate clients. Analyzed airline contract discounts and made recommendations for program optimization.
• Developed scalable business intelligence systems and processes in support of Advito's corporate travel consulting business. Directed all aspects of a $1M development project from conceptualization to programming, testing and implementation. Gathered requirements, created detailed road maps, structured processes, managed development team, developed software testing plans and oversaw implementation and ongoing support.