Chris Milne
Buxton,ME
Summary
To obtain a position that utilizes my education and work experiences to the fullest of my abilities, while bringing success to the company.
Veteran EDI Coordinator with detail-oriented, systematic and conscientious approach to facilitating smooth and error-free transmissions. Data-driven, resourceful and hardworking with knowledge and fortitude to tackle any challenge. Bringing over 22 years of experience working with electronic data interfaces within supply chain management environments.
Overview
32
32
years of professional experience
Work History
Business Analyst III
Anthem BCBS
05.2013 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and build test files and documentation for our system release efforts on lower environments and Production.
- Current UAT testing lead, where I work with release coordinator to determine necessary regression tasks to do for each release. Work with and mentor fellow testers to make sure getting testing done the allotted timeframe and help address any issues they may run into.
- New user setups within company for associates that need access to our system.
- Setup detailed internal routing needs for each release and as needed.
EDI Operations Analyst III
Anthem BCBS
10.2003 - 05.2013
- Provide technical phone support for external customers sending/receiving HIPAA electronic claim transactions in the5010 ANSI x12 format
- Some of my daily tasks (outside of phone calls) includes: technical setups for new external customers, provide training to new hires to region manage the New England support mailbox on a daily basis and maintain and work my assigned5010 migration sites
- Worked on both4010 and5010 trading partner migrations
- Was one of the testing leads for5010
- Managed over400 clients while taking support calls and other daily responsibilities
- Was one of the administrators of a new call tracking tool (Remedy on Demand from BMC Software) for over100 users
- Responsibilities involve: adding/deleting users, resetting passwords, creating templates for ease of use, testing changes in different environments to ensure changes meet our requirements and functionality needs, as well as maintaining usability for daily use
- Acted as liaison between provider relations and provider community to address electronic issues as they arise and help keep good relations for our company
- Worked collaboratively with IT staff as needed
- When first hired on, provided technical support for E-Business website support for ME, CT & NH
EDI Systems Support/QA
Anthem BCBS
05.2003 - 10.2003
- Involved in the migration of EDI systems for Trading Partners to 4010 x12 standards and helping to improve data accuracy and achieving expected results.
Field Automation Specialist
OneBeacon Insurance
11.2000 - 05.2003
- Provided desktop support on a Windows2000 Professional platform for over200 employees at3 separate branch locations
- Supported hardware and software related issues
Agency Services Coordinator
OneBeacon Insurance
11.1992 - 11.2000
- Responsible for overseeing and maintaining corporate database for Commercial Lines department of over60 people
- Maintenance and creation of daily, weekly and monthly reports for corporate system to help maintain standards for Commercial Lines Department
Education
Associates Degree - Computer Science – Technology
Andover College
Portland, ME09.2000
Skills
- Team collaboration
- EDI implementation
- Trading partner onboarding
- EDI troubleshooting
- EDI standards
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Data analysis
- Documentation coordination
- Agile methodologies
- Training material updates
Timeline
Business Analyst III
Anthem BCBS
05.2013 - Current
EDI Operations Analyst III
Anthem BCBS
10.2003 - 05.2013
EDI Systems Support/QA
Anthem BCBS
05.2003 - 10.2003
Field Automation Specialist
OneBeacon Insurance
11.2000 - 05.2003
Agency Services Coordinator
OneBeacon Insurance
11.1992 - 11.2000
Associates Degree - Computer Science – Technology
Andover College
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