Chris Moleti
Nahant,MA
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
The LEGO Group
Peabody, Massachusetts
11.2021 - Current
- Effectively managed all aspects of day to day retail store operations, both front of house and back of house
- Proficiency in both analyzing and tracking store KPIs, as well as consolidating relevant information and creating concise and informative recap reports on relevant business data, both from KPIs and observed store performance
- Writing nightly and weekly store recaps
- Project management, ensuring product launches, promotions, floor visual changes, shipment preparations, and in-store events are always prepared and ready to go
- Ensuring company communications, news, and directives are disseminated to the team in a clear and efficient manner
- Hosted external partners and corporate visitors
- Oversaw training of associates and floor leaders, both through on-job training and through company provided training materials. Effective at providing in the moment feedback and identified new coaching opportunities
- Processing and ensuring accuracy of employee time cards, and successfully oversaw and executed payroll processing on a weekly basis
- Worked as an acting/interim store manager both during times when SM was out of the business for extended periods as well as for 3 months during transition periods between old SM leaving and new SM starting and completing training.
- Provided extraordinary customer service and support through multiple channels of communication (in person, over phone, and through email).
- Store captain for loss prevention training and tasks. Led store team to score exceptionally in all company LP audits, as well as managed weekly inventory cycle counts, and bi-yearly full store inventories, ensuring counts were accurate and performed efficiently
- Oversaw intake and processing of product shipments and delivery
- Ability to confidently and effectively partner with network partners for a variety of purposes, including other store teams, corporate retail partners in various departments, IT, HR, customer service, shopping center administration teams, and outside contractors.
- Store visual merchandising captain, oversaw all aspects of store visual merchandising changeovers for both marketing campaigns and bay flow changeovers. Ensured store was always following company-defined visual directive and merchandising guidelines, as well as effectively used store-level merchandising freedoms to boost visibility and sales of various products based on market relevance, sales goals, and store needs.
- Successfully assisted in driving the store to exceed company determined KPIs covering sales, conversion, UPT, ATV, and Net Performer Score through effective training, communication, and setting of team expectations. Personally championed Net Promoter Score and saw results consistently above company defined “exceptional” target thresholds for multiple consecutive years.
- Oversaw ordering and inventorying of supply and specialty consumable items in store inventory, ensuring the store never fell behind or ran out of crucial supplies. Created a new streamlined, user friendly system to more effectively manage store supply inventory and ordering, leading to a near-elimination of supply shortage issues at a store level.
Store Supervisor
The LEGO Group
Peabody, Massachusetts
05.2019 - 08.2021
- -managed day-to-day front of house and back of house store operations as manager on duty
- -Completed store opening and closing operational tasks such as curating sales and cash management paperwork, counting register tills and store cash reserves.
- -effectively handled various customer service issues such as product returns and exchanges, as well as customer account support.
- -Provided effective and time-relevant feedback to store associates, assisted store management in finding and executing training opportunities for both individuals and team as a whole.
- -collected and provided relevant lateral and upwards feedback to other supervisors and store managers.
- -Intook store product shipments in a time effective manner, ensuring product intakes were accurately reported and kept organized throughout the shipment intake process
Brick Specialist
The LEGO Group
Peabody, Massachusetts
04.2018 - 05.2019
- -Greeted guests coming into the store, and asked questions to determine guest needs
- -kept up with store operational tasks such as cleaning and stocking
Lot Attendant/Inventory Photographer
Kelly Honda
Lynn, Massachusetts
06.2017 - 01.2018
- Headed photography of new and used vehicle inventory in order to effectively elevate the customer experience at all stages of sale
- Merchandised customer-facing car lots to help drive dealership traffic.
Education
High School Diploma -
Swampscott High School
Swampscott06-2017
Skills
- Tableau business insights platform
- Workday HR platform
- UKG payroll and timekeeping
- Coupa supply ordering
- SAP suite
- Microsoft 365 suite
- Zipline operations
- Payroll administration
- KPI analysis
- Employee training and development
- Inventory management
- Project management
- Loss prevention
Timeline
Assistant Store Manager
The LEGO Group
11.2021 - Current
Store Supervisor
The LEGO Group
05.2019 - 08.2021
Brick Specialist
The LEGO Group
04.2018 - 05.2019
Lot Attendant/Inventory Photographer
Kelly Honda
06.2017 - 01.2018
High School Diploma -
Swampscott High School