Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Languages
Timeline
Generic

Chris Morales

Lake Worth,TX

Summary

Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.

Overview

24
24
years of professional experience

Work History

Paraprofessional for Special Needs Students

Granbury ISD
Granbury, Texas
07.2022 - Current
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Attended professional development workshops related to job responsibilities.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Assisted teachers with planning and preparing lessons for students.

Paraprofessional for Special Needs Students

Kaufman ISD
Kaufman, Texas
07.2020 - 07.2022
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Helped implement behavior management strategies for individual students.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Assisted in the implementation of educational programs for special needs children.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Attended professional development workshops related to job responsibilities.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Applied positive reinforcement to redirect negative behaviors.

Funding processor

OpenRoad Lending
04.2016 - 08.2019
  • Calculated customer income and taxes for vehicle refinancing verification
  • Provided assistance to underwriters in the review process of loans.
  • Conducted credit checks on applicants to determine financial stability.
  • Prepared closing documents for approved loans according to company procedures.
  • Maintained accurate records of all loan transactions in database systems.
  • Verified borrower information including income, assets, liabilities and employment history.
  • Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
  • Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
  • Compiled data for monthly performance analysis reports for senior management.
  • Maintained strong relationships with internal departments such as underwriting and funding teams.
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
  • Identified areas where processes can be improved upon to increase efficiency and productivity.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Educated customers on the various types of mortgage products available based on their individual needs.
  • Responded promptly to inquiries from customers regarding their loans status or any other related issues.
  • Reviewed loan applications, verified accuracy of information and determined eligibility for approval.
  • Created detailed reports on loan processing and submitted to management team.
  • Ensured compliance with all applicable regulations, laws, and guidelines.
  • Assisted customers in completing loan application paperwork accurately.

Management

Sam's Cleaners / Starchy Bros. Cleaners
09.2001 - 01.2016
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained relationships with existing clients by providing superior customer service.
  • Monitored performance of personnel against goals set forth by the company.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Created marketing campaigns to attract new customers.

Manager

AT&T
07.2011 - 11.2012
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Manager

Amtel
07.2010 - 02.2011
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Sales

T-Mobile
10.2007 - 05.2010
  • Reconciled discrepancies between actual sales and computer generated sales reports on a daily basis.
  • Created reports on sales activities, forecasting future sales potentials.
  • Analyzed sales data, identified trends, and developed strategies to drive sales growth.
  • Supported the sales process by providing technical expertise during pre-sales engagements.
  • Developed and implemented a comprehensive sales strategy to increase on-premise sales volume.
  • Analyzed sales data in order to develop effective sales strategies that maximize revenue potential.
  • Prepared daily reports on sales activities.
  • Boosted sales by building relationships with potential clients and driving sales process.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.

Teller

Wachovia Bank
01.2005 - 01.2006
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

Vault Teller/ Commercial Teller/Bank Teller

Chase Bank
Fort Worth, Texas
08.2000 - 06.2003
  • Verified customer identification and account information before allowing access to vault contents.
  • Processed deposits, withdrawals, transfers and payments for customers at the vault teller window.
  • Identified discrepancies between documents in order to ensure accuracy of transactions.
  • Maintained accurate records of all transactions and balances within the vault.
  • Performed daily reconciliation of vault funds and reported any irregularities to management.
  • Issued cashier's checks and money orders in accordance with established procedures.
  • Provided excellent customer service by answering questions about banking services or products.
  • Conducted security checks on customers entering the bank lobby in order to prevent theft or fraud attempts.
  • Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
  • Prepared reports on daily activities including transaction volumes, cash levels.
  • Assisted customers with coin counting machines as needed.
  • Balanced currency, coin, and checks in cash drawers at end of shift.
  • Organized cash into bundles according to denomination for easy retrieval when needed.
  • Stored excess cash securely in the bank vault after verifying amounts against records.
  • Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record.
  • Managed customer accounts including opening new accounts or updating existing ones as required.
  • Inspected bills for authenticity using counterfeit detection devices when necessary.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Reported daily averages and shortages to operations department

Education

High School Diploma -

Reach High School
06.1999

Stephen F. Austin University

Tarrant County College Northeast Campus

Skills

  • Customer service
  • Cash handling
  • Microsoft Office
  • Word processing software
  • PowerPoint
  • Excel
  • Bilingual (Fluent in Spanish and English)
  • IEP compliance
  • Teacher Support
  • Special Education Support
  • Schedule Management
  • Differentiated Instruction
  • Documentation
  • Enrichment Activities
  • Behavior Management
  • Life Skills Training
  • Management

Accomplishments

  • Top sales representative in Dallas/Fort Worth 2009 for home phone service for T-Mobile.
  • Bilingual Spanish and English Speaking

Volunteer Experience

Fellowship Church, Baby room and Fellowship Kids Sunday school teacher, 2018, 2020

References

  • Bonita Reed, Supervisor, 3701 S Houston, Kaufman, Texas, 75142, Breed@kaufman-isd.net, 972932410
  • Linda Lybrand, Supervisor, 3205 S Houston, Kaufman, Texas, 75142, llybrand@kaufman-isd.net, 9729322811
  • Baron Jones, Supervisor, 3205 S Houston, Kaufman, Texas, 75142, Bjones@kaufman-isd.net, 9729322811
  • Danny Guidry ,Supervisor, 2000 West Pearl St,Granbury,Texas,76048,Danny.Guidry@granburyisd.net.817-408-4706
  • Cortney Gee, Supervisor, 2000 W. Pearl St, Granbury, Texas, 76048, Cortney.Gee@granburyisd.net 817-408- 4600
  • Jacci Southern, Supervisor, 2000 W.Pearl St. Granbury, Texas 76048, Jacci.Southern@granburyisd.net

Languages

Spanish
Professional

Timeline

Paraprofessional for Special Needs Students

Granbury ISD
07.2022 - Current

Paraprofessional for Special Needs Students

Kaufman ISD
07.2020 - 07.2022

Funding processor

OpenRoad Lending
04.2016 - 08.2019

Manager

AT&T
07.2011 - 11.2012

Manager

Amtel
07.2010 - 02.2011

Sales

T-Mobile
10.2007 - 05.2010

Teller

Wachovia Bank
01.2005 - 01.2006

Management

Sam's Cleaners / Starchy Bros. Cleaners
09.2001 - 01.2016

Vault Teller/ Commercial Teller/Bank Teller

Chase Bank
08.2000 - 06.2003

High School Diploma -

Reach High School

Stephen F. Austin University

Tarrant County College Northeast Campus

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Chris Morales