Chris Nhan
Silver Spring,MD
Summary
An outgoing Pharmacy Clerk providing experience helping retail pharmacy with daily clerical tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Excellence in providing customer service in fast-paced environments. Offers keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Strong motivation to apply and acquire valuable skills in the workplace environment.
Overview
6
6
years of professional experience
Work History
Pharmacy Clerk
Giant Food
07.2024 - Current
- Provided exceptional customer service by assisting customers with pharmacy services, addressed any questions or requests, and located any products
- Assisted pharmacist and pharmacy technicians in daily operation tasks and administrative tasks
- Packaged & distributed filled prescription bags with correct patient information sheets and forms to respective customers
- Answered customers’ inquiries regarding prescriptions and refills
- Answered phone calls, responding to questions and requests from customers and healthcare professionals, and transferred calls to correct pharmacy staff
- Operated cash register to ring up customers and process various pharmacy transactions
- Cleaned and organized shelves and counters to maintain a neat, sanitary environment
Crew Member
Kyoto Matcha
08.2021 - 02.2024
- Coordinate Front of House duties by providing excellent customer service by greeting customers and addressing guest needs, questions, or concerns to create optimal experience and meet quality expectations
- Became familiar with drinks and desserts products to answer questions and make helpful recommendations
- Take orders, prepare meals, and operate cash register to process various forms of payments
- Training new team members on procedures, customer service, and preparation of meals
- Demonstrate collaborative teamwork by working well with team members to complete orders and accept training from management team at maximum efficiency
- Clean and maintain all areas of restaurant including food preparation area, equipment, and utensils to promote a clean, sanitary image
Volunteer Secretary
Holy Cross Hospital
06.2019 - 01.2020
- Volunteered in ICU and Labor & Delivery units
- Coordinated front office duties, including exceptional customer service, answering phone calls, greeting visitors and patients, and answering any questions or concerns from visitors
- Received and addressed incoming and outgoing communication via telephone and email
- Maintained patient confidence by keeping sensitive information confidential in accordance with HIPAA standards and procedures
- Assembled and organized patient care kits for both mother and newborn patients
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with healthcare professionals and visitors
- Evaluated supplies and product inventory to check for quality and quantity issues
Education
Bachelor of Science - Information Science
University of Maryland
College Park, MD05-2027
Associate of Arts - General Studies S.T.E.M.
Montgomery College
Rockville, MD12.2022
High School Diploma -
James Hubert Blake High School
Silver Spring, MD06.2020
Skills
- Detail-oriented
- Organization
- Interpersonal communication
- Teamwork and Collaboration
- Problem-solving
- Customer Service
- Adaptable & Flexible
- Microsoft Office (Word, PowerPoint)
- HIPAA Compliance
- Data entry proficiency
- Processing payments
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Pharmacy Clerk
Giant Food
07.2024 - Current
Crew Member
Kyoto Matcha
08.2021 - 02.2024
Volunteer Secretary
Holy Cross Hospital
06.2019 - 01.2020
Bachelor of Science - Information Science
University of Maryland
Associate of Arts - General Studies S.T.E.M.
Montgomery College
High School Diploma -
James Hubert Blake High School
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