Chris Ou
San Jose,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Sales Representative
SuperMicro
09.2022 - 01.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Representative
Neoteric Solution
09.2021 - 09.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Freelance Internship Artist
Britt World Wide
03.2017 - 06.2022
- Increased brand outreach through social media platforms like Facebook, LinkedIn, Instagram, TikTok and Snap.
- Generated fifty thousand dollars in sales revenue through detailed business presentations of product knowledge and sales skills.
- Demonstrates leadership capabilities and ability to work with people. Collaborated and led teams in this project,
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, CA12.2019
Skills
- Skilled in using XL Sheets, Google Docs, Google Slides and G-Mail
- Strong knowledge on social media platforms like Facebook, LinkedIn, Instagram, TikTok and Snap
- Sales and leadership
- Content creation and website design
- Product management and social media marketing
Certification
Social Media Marketing Specialist
Timeline
Account Sales Representative
SuperMicro
09.2022 - 01.2023
Customer Service Representative
Neoteric Solution
09.2021 - 09.2022
Freelance Internship Artist
Britt World Wide
03.2017 - 06.2022
Bachelor of Science - Kinesiology
San Jose State University
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