Dua Zainab
Summary
Dynamic Customer Service Representative with a proven ability to excel under pressure at Costco, delivering exceptional service and demonstrating strong communication skills. Experienced in managing diverse classroom environments as an Instructor at Kumon, showcasing leadership and proficiency in Microsoft Office. I adapt quickly to meet evolving business needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Costco
08.2023 - Current
- - Delivered excellent customer service by managing high call volumes effectively.
- - Demonstrated effective communication and adept computer skills to resolve customer inquiries.
- - Excelled under pressure by maintaining organization and empathy during challenging interactions.
- - Quick learner with a proven track record of adapting to business needs.
- - Completed training program in Costco logistics and ecommerce operations..
Instructor
Kumon
08.2020 - 08.2023
- - Oversaw remote and in-person classes, creating engaging learning environments.
- - Coached students to improve English and Math skills, fostering academic growth.
- - Communicated with parents or guardians about student progress, ensuring collaborative support.
- - Conducted data entry related to daily class work.
Education
Associate of Arts - Information Technology
Valencia College
12-2025
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL10-2026
High School Diploma -
Windermere High School
Skills
- Strong communication and public speaking skills
- Team collaboration
- Conflict resolution
- Organizational skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Skilled in Google Workspace: Slides, Docs, Sheets, Drive, Forms
- Multilingual support
- Skilled in Google Workspace: Slides, Docs, Sheets, Drive, Forms
VOLUNTEER EXPERIENCE
- ICO Youth Volunteer, - Organized booths and decorations for various events., - Directed and entertained visitors during events., - Led and instructed other volunteers.
- UCF MSA, - Set up booths and decorations for different events., - Directed, entertained, and served visitors at events., - Provided leadership and guidance to other volunteers.
Timeline
Customer Service Representative
Costco
08.2023 - Current
Instructor
Kumon
08.2020 - 08.2023
Associate of Arts - Information Technology
Valencia College
Bachelor of Science - Business Management
University of Central Florida
High School Diploma -
Windermere High School