JULIANE FORREST
CenterPoint Christian Fellowship
Stagecoach,NV
1
Certification
32
years of professional experience
Diligent Supervisor with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Work History
Manager on Duty
2 Years 9 Months- Supervised daily operations to ensure optimal guest experiences and compliance with regulations.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
- Resolved customer inquiries and complaints swiftly, enhancing overall satisfaction levels.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Executive Assistant to Senior Pastor
10 Years 9 Months- Prepare the weekly church bulletin and slides for service
- Process payroll and accounts payable
- Count, process and record weekly giving
- Fill in as needed to lead youth group on Sundays
- Create flyers for various events and groups
PRSS/NV Warmline Team Lead/Data Specialist
3 Years- Take incoming and outgoing calls for peer support on NV Warmline
- De-escalate callers as needed
- Support and debrief other operators as needed
- Monitor recorded calls for quality assurance
- Process monthly and quarterly reports based on call volume
- Create surveys to collect caller demographics for grants
- Assisted in creating NV Caring Contacts Program
- Maintain Warmline participant database as well as enter call logs
- Lead Warmline staff meetings and new operator orientation
Customer Service Manager
21 Years- Provide customer support
- Explain health insurance benefits, policies, and how claims were paid
- Process insurance enrollments within waiting periods
- Collect premium payments
- Prepare spreadsheets, quotes, and presentations for agents
- Answer incoming calls and make outgoing calls
- Notate all customer interactions correctly and with detail
Education
Associates Degree - Practical Ministry
Skills
Proficient in MS Office
Asist Trained
Customer Service
Crisis Intervention
Critical Thinking
Proficient in Google Workspace
Multitasking
Communication and Leadership
Certification
- Community Health Worker I, NV, 2021-01-01
- Community Health Worker II, NV, 2022-11-01, 2024-11-01
- Peer Recovery Support Specialist, NV, 2022-10-01, 2024-10-01
Timeline
Manager on Duty
Silver Strike Casino
01.2024 - CurrentRead More
PRSS/NV Warmline Team Lead/Data Specialist
NAMI Western Nevada
01.2020 - 01.2023Read More
Executive Assistant to Senior Pastor
CenterPoint Christian Fellowship
01.2016 - CurrentRead More
Customer Service Manager
Financial Coordinators
01.1995 - 01.2016Read More
ANDERSONVILLE THEOLOGICAL SEMINARY
Associates Degree from Practical Ministry
Read More