CHRIS PLUMMER
Asheville,NC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Advocate/Never Give Up
Owner/Operator
Cornelius, NC
10.2022 - 03.2026
- Maintained clinical documentation for each case with detailed and timely updates.
- Partnered with clients to inspire and help maintain positive life changes.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Guided clients in developing skills or strategies for dealing with problems.
Owner/Operator
Second Chance Recovery
Asheville, NC
03.2021 - 10.2022
- Completed intake interviews to collect needed information for rehabilitation assessment and planning.
- Educated participants about program processes and individual rights and responsibilities for success.
- Helped clients evaluate costs against means and make optimal rehabilitation plans.
- Improved participant accessibility to training and transportation to remove barriers to employment.
- Encouraged positive engagement and supported individual choice for goal setting and service planning.
Rehabilitation Technician
Asheville Recovery Center
Asheville, NC
02.2021 - 01.2022
- Maintained daily logs of therapies, equipment maintenance, cleaning, and schedules.
- Helped office staff with administrative work such as answering telephone calls, scanning documents and checking in patients.
- Monitored patient progress and reported changes to the supervising therapist.
Assistant Manager
Reid's Salon Solution
Cornelius, NC
02.2010 - 01.2021
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Answered questions and recommended solutions to address escalated customer complaints.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Cosmetology
Pinnacle Hair Accademy
Mooresville, NC 08.2009 - 05.2011
North Mecklenburg High Scool
Huntersville, NCSkills
- Attention to detail
- Multitasking Abilities
- Collaboration
- Conflict resolution
- Planning
- Member account management
- De-escalation techniques
- Adaptive team player
- Call management
- Problem-solving
Timeline
Customer Advocate/Never Give Up
Owner/Operator
10.2022 - 03.2026
Owner/Operator
Second Chance Recovery
03.2021 - 10.2022
Rehabilitation Technician
Asheville Recovery Center
02.2021 - 01.2022
Assistant Manager
Reid's Salon Solution
02.2010 - 01.2021
Cosmetology
Pinnacle Hair Accademy
08.2009 - 05.2011
North Mecklenburg High Scool