Chris Pope
Punta Gorda,FL
Summary
Seasoned Service Manager with a robust history at Pool Doctor Service & Supplies Inc., adept in elevating service standards and customer satisfaction. Excelled in leadership, managing up to 34 technicians, and optimizing operational efficiency. Skilled in policy enforcement and employee development, demonstrating a unique blend of technical expertise and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Pool Doctor Service & Supplies Inc.
Cape Coral, FL
04.2017 - Current
- Managed a team of up to 34 technicians to ensure high-quality service delivery and customer satisfaction. Ensuring adherence to company policies, and efficiency in the service of daily route optimization of routes and chemical costs for the last three years. Prior to this, I was a field supervisor for three years and a pool technician for two years.
Education
High School Diploma -
Stratford High School
Stratford, CT06-1982
Skills
- Productivity monitoring
- Task delegation
- Reporting and documentation
- Policy and procedure enforcement
- Operational efficiency
- New employee hiring
- Customer service
- Performance evaluations
- Employee supervision
- Reliable and responsible
- Positive attitude
- Coaching and mentoring
- Employee training and development
- Verbal and written communication
- Service documentation
Certification
CPO Certified
References
References available upon request.
Timeline
Service Manager
Pool Doctor Service & Supplies Inc.
04.2017 - Current
CPO Certified
High School Diploma -
Stratford High School
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