Chris Rader
Andover,WA
Summary
More than 14 years of experience in strategic account management, healthcare collections, and client relationship management. Expert-level familiarity with client applications and providing insights to clients that lead to increased sales. Proficiency in understanding clients' business priorities. Recognized for ability to successfully collaborate with leadership and department heads. Demonstrated successful communication and relationship-building skills. Experience managing multiple clients, their software programs and their business needs. Proven history of flexibility, adaptability and excelling in client relationship management.
Overview
18
18
years of professional experience
Work History
Sales Development Representative
Richard James & Associates
2022.10 - 2023.08
- Reactivated 15% of inactive clients by developing multi-touch strategy employing various methods of communication.
- Utilized Qontango CRM to manage sensitive client information and update existing and new client profiles.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Negotiated prices, terms of sales, and service agreements.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Client Services Manager & Account Executive
Quick Collect, Inc
2007.12 - 2021.05
- Turned around a 60% drop in monthly listings for the company's largest healthcare client by collaborating with the Director of Revenue and team leads
- Created a client-centered approval process resulting in a return to previous listing levels and increased case approvals by 75%
- Evaluated client operations; consulted with, and provided expertise to, healthcare provider Zoom+care on complexities of third-party collections, defining necessary components, customizing services, and summarizing relevant state laws, resulting in 50% above average recovery for practices of its size
- Improved sub-average recovery rates for more than 100 collection clients through data analysis, client relationship visits and consulting, ultimately preventing client loss to other agencies; 75% of clients who implemented the suggested recommendations improved their recovery rates by 10%
- Created and implemented onboarding presentation and training program to educate and condition all new clients on expectations and requirements, ultimately increasing client satisfaction while decreasing complaints by 30%
- Prepared and presented four-hour CE collection workshops for medical and dental office personnel throughout the Northwest.
Insurance and Annuity Specialist
Northwest Senior Solutions
2005.09 - 2007.09
- Helped firm grow 217% in nine months by creating contract and application tracking process; increasing efficiencies, renewing applications, and assisting agent with proactive client follow up
- Managed all aspects of firm's largest case, including product research, retaining an attorney, setting up medical examinations and providing constant updates to client
- Resulted in a $90,000 commission to firm.
Education
Bachelor of Arts - Public Relations
Brigham Young University
Provo, UTSkills
- Client satisfaction and retention
- Understanding client's business priorities
- Client support and assistance
- Strong aptitude for software
- Collaborative relationship building
- Cross-sell and upsell recognition
- Client rapport
- Active listening skills
Lacrosse, fly fishing, upland game hunting,
Played and coached numerous lacrosse teams from elementary to college aged athletes. Help establish the Utah Lacrosse Association. Won 2 championships at in the Rocky Mountain Lacrosse League.
Timeline
Sales Development Representative
Richard James & Associates
2022.10 - 2023.08
Client Services Manager & Account Executive
Quick Collect, Inc
2007.12 - 2021.05
Insurance and Annuity Specialist
Northwest Senior Solutions
2005.09 - 2007.09
Bachelor of Arts - Public Relations
Brigham Young University
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