Chris Real
San Diego,CA
Summary
Experienced administrative and customer service professional with a strong background in office support, data entry, and client relations. Proven ability to manage sensitive information, resolve issues efficiently, and maintain quality performance metrics. Skilled in handling high-volume environments with professionalism and attention to detail.
Overview
13
13
years of professional experience
Work History
Account Administrative Representative
Kaiser Permanente
09.2013 - 10.2023
- Processed health plan enrollments, terminations, reinstatements, and updates, ensuring accuracy and compliance with regulatory requirements (KPIF On Exchange).
- Handled specific enrollments requiring additional research and coordinated data discrepancies for resolution.
- Managed a high volume of contacts (50+ daily) while modifying patient demographic information as needed.
- Remote
Customer Service Representative
R1RCM
02.2021 - 08.2022
- Provided one-call resolution to patients regarding their billing issues or concerns, utilizing AMG SharePoint System.
- Managed high volume of 50+ contacts per day.
- Provided administrative support to third-party representatives, including attorneys, with proper documentation channels (AMG SharePoint, supervisors, and Team Leads).
- Remote Location
Customer Service Associate
Provide Commerce/FTD
03.2011 - 08.2019
- Placed orders, influenced buying decisions by offering upgrades and accessories, and answered questions regarding product quality, delivery, and billing via phone, email, and instant messaging.
- Continuous communication with deliverers (FEDEX or UPS) to resolve issues regarding delivery (breakage or loss).
- Served in Peak Season and Interim Seasonal roles, including Business to Business (B2B) contact, error processing, and Amazon Local/international order email support.
Education
Bachelors Degree - Architecture
Virginia Tech
Blacksburg, VASkills
- MS Office Suite (Word, Excel, Outlook)
- MS Office 365
- Microsoft Teams
- CRM
- Athena Health Care System
- Interaction Desktop Phone System
- Multi-Line Phones
- R1 proprietary SharePoint System
QUALIFICATIONS
- PHI and HIPPA Security
- Quality QA Score 95%+
- Typing (45+ WPM)
- One-call resolution of patients billing issues
- Administrative and Clerical skills
- High-volume data entry and processing
Timeline
Customer Service Representative
R1RCM
02.2021 - 08.2022
Account Administrative Representative
Kaiser Permanente
09.2013 - 10.2023
Customer Service Associate
Provide Commerce/FTD
03.2011 - 08.2019
Bachelors Degree - Architecture
Virginia Tech