Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

CHRIS RILL

Chicago,IL

Summary

Results-driven Account Manager with extensive experience in exceeding sales goals through strategic, consultative solutions. Skilled in leveraging Salesforce and interpersonal abilities to enhance customer satisfaction, and identify upsell opportunities. Proven track record in managing mid-market accounts and driving revenue growth in competitive environments.

Overview

7
7
years of professional experience

Work History

Account Manager

CDW
Chicago, IL
02.2024 - Current
  • Managed renewals and upsell opportunities, contributing to consistent revenue growth across 70+ mid-market accounts.
  • Applied consultative sales approaches to deliver tailored solutions, enhancing customer satisfaction and increasing sales.
  • Coordinated strategic account planning with internal and external teams to drive new business development.
  • Achieved and surpassed sales and profit metrics, consistently meeting company goals.
  • Proficient in Salesforce and Microsoft Office

Delivery Associate

Door Dash
Libertyville, IL
08.2022 - 12.2023
  • Enhanced operational efficiency and delivered outstanding customer service to diverse clientele

Plant Operations Intern

Dalco Metals
Walworth, WI
05.2021 - 08.2021
  • Learned inner workings of a steel service center including operations, supply chain and quality control.
  • Assisted the laser operations team, learned the importance of teamwork in producing high-quality products.
  • Developed a true appreciation for understanding the relationship between high-cost material and low tolerance for error.

Senior Customer Service Representative

Skyline Drycleaners
Libertyville, IL
06.2018 - 08.2020
  • Ensured a wide array of customers were satisfied with their experience, effectively addressing customer concerns, and providing satisfactory closure to open issues.
  • Promoted to Senior Customer Service Representative; increased responsibilities included on-boarding new employees, ensuring new team members delivered high levels of customer satisfaction and was a point person for escalated issues

Education

BACHELOR OF ARTS - COMMUNICATION, MINOR IN BUSINESS ADMINISTRATION

UNIVERSITY OF WISCONSIN AT MILWAUKEE
WI
12.2023

Skills

  • Problem solving and analysis
  • Interpersonal skills
  • Adaptability and reliability
  • Organizational skills
  • Competitive mindset
  • Coachable attitude
  • Consistent performance
  • Risk assessment expertise
  • Salesforce expertise
  • Consultative sales
  • Account management
  • Customer Relationship Building

Activities

Appalachian Service Project, Feed My Starving Children, PADS of Lake County, Automobile enthusiast, Stream fishing, Volleyball, Snow sports, Stock market watch, Current events

Timeline

Account Manager

CDW
02.2024 - Current

Delivery Associate

Door Dash
08.2022 - 12.2023

Plant Operations Intern

Dalco Metals
05.2021 - 08.2021

Senior Customer Service Representative

Skyline Drycleaners
06.2018 - 08.2020

BACHELOR OF ARTS - COMMUNICATION, MINOR IN BUSINESS ADMINISTRATION

UNIVERSITY OF WISCONSIN AT MILWAUKEE

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