Eric J. Barthelemy
Cordova,Tn
Summary
Knowledgeable in offload Ops with solid background in handling tasks efficiently and accurately. Demonstrated ability to manage various types of packages and materials, ensuring timely and safe delivery. Proven skills in problem-solving and attention to detail, consistently maintaining high standards in workflow processes.
Overview
23
23
years of professional experience
Work History
Outbound Operations Manager
FedEx
01.2025 - 01.2026
- FedEx Outbound Management Markets, GSO, BHM, CID, SHV, OKC, TLH, MEM, MSY, LCK, ICT, TUP, TUL, TYS, STL, ORF, ROA, OLV, PAH, HRL, LRD, HRL, SJU, BQN, YWG.
- Developed and implemented process improvements, enhancing operational efficiency
- Analyzed performance metrics to identify areas for improvement in service delivery
- Developed key performance indicators to measure team success and drive continuous improvement initiatives.
- Oversaw outbound logistics operations to ensure timely and accurate shipments
- Monitored adherence to safety regulations, fostering a culture of safety awareness
- Ensured timely resolution of customer issues related to shipments, fostering positive feedback on company responsiveness and service quality levels.
- Assisted in budget development and cost-management efforts, maintaining optimal financial performance of outbound operations.
RAMP BULK/CSM/QDST Manager
FedEx
01.2024 - 01.2025
- CSM Manager, QDST Manager, Sno-con Manager, Covering Senior
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Established KPIs to monitor performance and ensure alignment with business objectives.
OFFLOAD OPS Manager
FedEx
01.2018 - 01.2024
- CSM Manager, QDST Manager, Safety Manager, Training Manager, Ramp Coverage Manager, Sno-con Manager, Acting/Covering Senior from September-December
- Trained and mentored staff on proper loading techniques, improving overall accuracy in cargo handling.
- Managed and motivated employees to be productive and engaged in work.
- Implemented process improvements that enhanced service quality and customer satisfaction within bulk load management operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Ramp Agent
FedEx
11.2012 - 08.2018
- Trained new ramp agents on operational procedures and safety standards.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
Kitchen Manager
Chilis
01.2003 - 12.2012
- Busser- ensured that tables were cleaned properly to maximize productivity.
- Dishwasher- used up-to-date products to prevent health violations.
- Prep- measured food accurately to save on waste.
- Host- greeted each guest with a positive attitude to reassure customer return.
- Expo- ensured customer quality before serving guests.
- Cook- cooked foods to spec to minimize health violations.
- Corporate Trainer- trained all employees to company standards to maximize best sales and experience for customers.
- Shift Manager- led my team to increased store sales.
Material Handler
FedEx
10.2006 - 11.2012
- Handler- I ensured proper package handling to cut cost on damage merchandise.
- Material Handler- I followed ramp policies to prevent safety violations.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Monitored equipment performance and reported maintenance needs to minimize downtime during operations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Cashier
AJ. Wright
01.2005 - 01.2006
- Cashier- handled the store money with accuracy.
- Customer Service- Provided customers with outstanding experience to ensure they returned.
- Stocker- ensured proper package handling
- Floor coordinator- raised employee awareness on the floor to increase marketing sales.
- Floor Leader- provided employees with confidence and support.
Education
High School Diploma -
Raleigh Egypt
05-2005
Skills
- Good communication skills
- Problem solving Analysis
- Critical thinker
- Planning and Scheduling
- Adaptability and Work ethic
- Flexible
- Employee Development
- Business Think
- Customer Focus
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Microsoft Teams
Accomplishments
- SFA 90+ club FY22, FY 23, PURPLE VOICE 90+ club FY 26
- CSM FY19 94%
- AOD FY19 89%
- 0 Accidents & injuries FY24
- Average block to stage
- MGR of the Year for FY 22, FY 23, FY24, FY25, FY26
- By covering multiple teams while Management staffing is low. Informing employees on departure time changes and early or positive pulls.
- By changing vacation time to cover different or multiple areas and workgroups.
- By ensuring when scheduled to another area that we have positive attitudes to create a better outcome.
- By moving employees to the work whenever changes occur and staying constant with communication on new or improved processes.
- By telling employees that they are valued and appreciated in pre-works or post-works.
- Ensuring employees stay current on training. Acknowledging when employees go above and beyond and correcting poor behavior choices.
- By setting expectations and markers to determine where employees are and where they need to be
Timeline
Outbound Operations Manager
FedEx
01.2025 - 01.2026
RAMP BULK/CSM/QDST Manager
FedEx
01.2024 - 01.2025
OFFLOAD OPS Manager
FedEx
01.2018 - 01.2024
Ramp Agent
FedEx
11.2012 - 08.2018
Material Handler
FedEx
10.2006 - 11.2012
Cashier
AJ. Wright
01.2005 - 01.2006
Kitchen Manager
Chilis
01.2003 - 12.2012
High School Diploma -
Raleigh Egypt