Elizabeth Baker
Stockbridge,Ga
Summary
Manager who excels at streamlining operations to decrease costs and promote organizational efficiency. Versatile and innovative professional skilled at seeing the "big picture" while still also focusing on the details.
Overview
17
17
years of professional experience
Work History
Outbound Operations Manager
Radial Distribution
Locust Grove, Ga
02.2024 - Current
- Manage all aspects of Outbound 2nd shift
- Mentor 5 supervisors and up to 150 associates
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Forecasting requirements: understanding the weekly forecast and headcount needed weekly/daily to meet/exceed daily/weekly commitments
- Implemented new departmental UPH goals within the first week
- Substantial gains across all departments (pick, put, pack, dunnage, support hours)
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
Inbound Operations Manager
Radial Distribution
Locust Grove, Ga
05.2023 - Current
- Managed all aspects of the inbound operation (receiving, putaway, returns, replenishment and inventory control)
- Managed 2 direct supervisors and up to 150 hourly associates
- Long-term planning to create initiatives that further the company’s overall goals
- Implemented an inventory control team to assist with daily pick, putaway, receiving and replenishment audits and to minimize trouble rate
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits
- Communicated with the client (BBW) or other senior officials about shifting company priorities and projects
- Peak readiness
- Maintained VAS prepped at 90%
- Logpro WMS Launch July 2023
- Established a partnership with WMS, Phoenix and TP2 teams to ensure a smooth transition from Softeon to Logpro within the project deadline to provide a successful 2023 Peak.
Inbound Operations Manager
JCPenny Distribution
Forest Park, Ga
09.2021 - 05.2023
- Managed all aspects of the import and domestic receiving, putaway, returns and inventory control
- Managed 5 direct supervisors and 180 hourly associates
- Long-term planning to create initiatives that further the company’s overall goals
- Coordinated different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits
- Inspired and motivated employees to perform at their best through positive encouragement and incentive initiatives
- Communicated with the board or other senior officials about shifting company priorities and projects
- Identified potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identified opportunities to expand or shift course in order to take advantage of changes in the market.
Outbound Operations Manager
Office Depot
Buford, GA
05.2021 - 09.2021
- Manage and support KPI’s/Metrics
- Manage 30 associates across 5 different functions of bulk production pick
- Hire and develop associates through interviews, selection, coaching, mentoring, performance management, talent management, and succession planning
- Responsible for picking $157,000,000 worth of inventory annually
- Maintain accuracy for $30 million of inventory across 500,000 sq ft.
Inbound Department Manager
Uline
Braselton, Ga
09.2020 - 04.2021
- Manage nightly unload and receipt of all receiving freight, log of incoming receiving freight and communication with all DC management and corporate of late trailers
- Replenishment
- Putaway
- Building to building transfers
- Responsible for developing associates through interviews, selection, coaching, mentoring, performance management, talent management, and succession planning
- Develops and implements strategies to simplify processes, improve accuracy and operating efficiency
- Strategize with team members to develop and implement best practices and improvements for order & inventory management
- Hire, supervise, develop, and manage performance for employees while maintaining a positive employee culture throughout various departments.
Inventory Control / IC Production Supervisor
Office Depot Distribution
Buford, Ga
07.2017 - 09.2020
- Responsible for 15,000 SKUs/$30 million worth of inventory within a 550,000 square foot facility generating $500 million in sales a year
- Conducted and overseen two yearly PI’s for 1214
- Overseeing 20 associates performing corporate cycle counts, proactive warehouse cycle counts, profiling, receiving discrepancy reports, weekly variance reports, In Transit, negative on hand, as well as overseeing the highest amount of sales for paper SKUs across 9 different satellite locations
- Strong knowledge of AOPS and IMS (Store Inventory)
- Perform Production IC functions such as the working of AMO’s, MMO’s, Rebills, PMMAs, and root cause research for all mis picking out of the pick module
- Ensures that all inventory discrepancy areas are addressed within a timely manner
- Knowledgeable in supervising receiving, put away, stocking and returns
- Develops associates through interviews, selection, coaching, mentoring, performance management, talent management, and succession planning
- Responsible for the promotion of a Specialist to Supervisor
- Works with senior and corporate level management to develop and execute inventory deployment plans
- Traveled to Puerto Rico in December 2018 to assist with yearly PI as well as Orlando October 2019
- Establish and maintain effective working relationships with managers, staff, suppliers and all others inside and outside the 4 walls
- Develops and implements strategies to simplify processes, improve accuracy and operating efficiency
- Working with Office Depot stores to supplement and replenish their inventory levels
- Strategize with team members to develop and implement best practices and improvements for order & inventory management
- Hire, supervise, develop, and manage performance for employees while maintaining a positive employee culture throughout various departments.
Storage/Equipment Manager
Toys R Us
McDonough, GA
10.2013 - 07.2017
- Supported 14 million annual cartons throughout a 1 million square foot facility
- Managed up to 90 team members throughout peak season
- Prepared and managed various operational support activities
- Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- Interview, select, and train warehouse and supervisory personnel
- Manages the accurate and efficient receipt, storage and dispatch of over 2,000 SKUs
- Maximizing space usage within the warehouse to approximately 30% during peak seasons
- Developing and implementing SOPs for the warehouse
- Facilitating effective communication within the team and across the site
- Plan, develop, or implement warehouse safety and security programs and activities
- Cross-train team members on different MHE and departments
- Trained and licensed to operate all material handling equipment: Turret, Order Picker, Reach, Dock Stocker and Pallet Jack.
Quality Control Supervisor
Staples, Inc
Lithia Springs, GA
08.2009 - 07.2013
- Promoted to Supervisor in August 2009 after interviewing with operational managers, fulfillment center manager, and regional district manager
- Supervised up to 30 associates across two shifts
- Daily responsibilities included scheduling of labor resources based on Break pack forecasted sales volume, adjusting department hours when necessary through approved time off and voluntary time off (VTO), balancing labor resources across QC finalizing due to the inflow of cartons from Break pack, and end-of-night systemic validation of cartons scheduled to ship
- Increased department average boxes per hour (BPH) from 250 to 265 over the span of six months through root cause analysis, associate coaching, and development and incremental process improvements
- Trained new full-time associates on proper SOP (Standard Operating Procedure) for the department, resulting in strong team members that consistently performed above goal (250 BPH)
- Cross trained 10 Break pack associates on QC functions (envelopes, finalizing, taping) to utilize on the back end of the shift to better meet business needs
- Cross trained as shipping supervisor
- Consistently had trucks loaded and ready before their cut times, resulting in decreased detention costs.
Inventory Control Lead
Staples, Inc
Lithia Springs, GA
09.2007 - 08.2009
- Lead associate for the Inventory Control department with 14 associate direct reports
- Daily Lead responsibilities include communicating consistent policy changes and operational updates to the Inventory Control team
- Daily responsibilities included production support, providing timely, courteous and knowledgeable responses to inventory discrepancies and stocking issues, and resolving inbound SKUs that were on hold due to lack of pick/reserve space
- Trained new Inventory Control associates on scratch maintenance, problem logs, transfers, RTV's, slotting, reprofiling, reports, and correcting DNF (inbound dock) issues
- Coordinated with Inbound teams on a consolidation project which resulted in Receiving and Putaway encountering fewer DNF issues
- This reduced inbound downtime and saved 4-6 hours a day on non-productive consolidation tasks
- Coordinated and lead six Inventory Control associates as well as associates from other departments on a Bulk floor re-profiling project
- Ensured that each SKU had the correct amount of space, the correct 'home,' and that system work matched physical product
- The project resulted in an improvement in Bulk BPH and quality.
Education
Ware County High School
Waycross, Ga01.2005
Skills
- Understanding of supply chain management
- Proficiency in spreadsheet and database management
- Organizational skills
- Employee engagement
- Time management skills
- Decisive leader
- Detail oriented
- Team building
- Performance tracking and evaluation
- Persuasive Natural leader
- Powerful negotiator
Accomplishments
- Reduced LOD’s from 1000+ nightly to low 30’s.
- Reduced weekly inventory shrink levels from 21% to 1.25%. Office Depot
- Recipient of two manager of the quarter awards. Office Depot
- Minimized daily warehouse REPLENS and BULK PICKS by creating rotating PRIME aisles which resulted in a reduction of 3 FTE’s. Office Depot
- Reprofile of Split Case picks from reserve aisles across the warehouse to three consecutive aisles resulting in a reduction of 2 FTE’s. Office Depot
- Balancing zones within the PICK MODULE resulting in 80% of the picks on the 1st level, 20% of the picks on the 2nd level, and 15% of the picks on the 3rd level. Office Depot
- Successfully mentored a total of three seasonal department managers during seasons 2014 & 2015, whom are now managers (TRU)
- Increased the department’s overall CPH from a 29 CPH to a 36 CPH.
- Utilized WIG (Wildly Important Goals) and Lead Boards to showcase to the team a departmental goal to which increased their PRIDE scores from 75% to 95% and decreased Non-Standard from 14% to 5%
Timeline
Outbound Operations Manager
Radial Distribution
02.2024 - Current
Inbound Operations Manager
Radial Distribution
05.2023 - Current
Inbound Operations Manager
JCPenny Distribution
09.2021 - 05.2023
Outbound Operations Manager
Office Depot
05.2021 - 09.2021
Inbound Department Manager
Uline
09.2020 - 04.2021
Inventory Control / IC Production Supervisor
Office Depot Distribution
07.2017 - 09.2020
Storage/Equipment Manager
Toys R Us
10.2013 - 07.2017
Quality Control Supervisor
Staples, Inc
08.2009 - 07.2013
Inventory Control Lead
Staples, Inc
09.2007 - 08.2009
Ware County High School