Sharvon Hague
Operations Management
Winston,GA
Summary
SOLUTIONS ORIENTED SUPPLY CHAIN LEADER Distribution Operations Compliance Strategic Planning ____________________________________________________________________________________________________ Team Building & Development Customer Service P&L Management Change Management Distribution Budgeting & Cost Containment ISO Certification Continuous Improvement Inventory Management Supply Chain Management Resourceful Warehouse Manager with 20 years of experience directing customer fulfillment warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
20
20
years of professional experience
Work History
Outbound Operations Manager
Elanders Americas, 1925 Shiloh Road
Kennesaw, GA
09.2019 - Current
- Reporting directly to the General Manager while overseeing all Outbound Operations (pick pack, batch/processing, order processing, scheduling small parcel and LTL shipping for our customers
- Servicing our subscription and e-commerce base customer orders (Bosch, Boxycharm, Musclebox, Unilever, Globein, Bespoke)
- Leading a team of 210 direct reports permanent and temporary labor across Two fulfillment centers of a total of 680k square feet
- Management of departmental scheduling and hiring of outbound employees
- Accountable for execution of operational performance against established metrics for safety, service, quality, and performance
- Accountable for all aspects of customer shipments of monthly subscriptions delivery deadlines to secure daily customer order fulfillment
- Accountable for Line Haul scheduling and Carrier Planning Communication
- Accountable for driving quality, safety, and production planning
- Accountable for Quality and process improvements through KPI management
- Assisted in the creation of our new employee immersion training plan and implementation
- Creation of employee departmental SOPs for all Outbound Functions
Outbound Operations Manager
SOUTHEASTERN PAPER GROUP
College Park, GA
07.2017 - 09.2019
- Reporting to the Director while overseeing 2 direct and 50 indirect reports in a 120,000 square foot distribution facility
- Management of departmental P&L of $565K /year
- Accountable for execution of operational performance against established metrics for safety, service, quality, and performance
- Accountable for all aspects of order picking, packing, and shipping to meet delivery deadlines to secure daily customer order fulfillment
- Accountable for daily same-day cross dock and local shipments
- Accountable for coaching, training, and timekeeping for warehouse team of 2 exempt and 50 hourly warehouse employees
- Quality load and process inspections and improvements through KPI reporting and management
- LPH Improvements of 35% in the first 120 days through implementation of daily performance audits
- Accountable for management of all picking, packing, and loading of all LTL and parcel shipments.
Outbound Operations Manager
MSC INDUSTRIAL SUPPLY COMPANY, 6700
Mableton, GA
02.2009 - 03.2016
- Reported to the Assistant Director while overseeing outbound operations for a 900k square foot eCommerce Fulfillment Center
- Responsible for delivering $550M units of MRO and industrial supplies to customers servicing Southeastern US and West
- Texas
- Responsible for managing 8 direct reports and 176 indirect reports in facility with 26,000 shipments daily
- Management of outbound departmental P&L allotment $35MM/year
- Accountable for execution of operational performance against established metrics for safety, service, quality, and performance
- Accountable for all aspects of order picking, packing, and shipping to meet delivery deadlines to secure customer order fulfillment
- Assisted management team in implemented engineering standards through time studies and process improvement events
- This assisted in increasing productivity 36 percent within the first 60 days of implementation
- Partnered with safety management team to reduce material handling injuries through Move Smart training course that displayed an 80 percent decrease in material handling injuries within the first 9 months
- Selected to be a Lean Leader Kaizen Facilitator and identified 15 areas of process improvement opportunities within facility
- Accountable for coaching and development of eight exempt, eight work team coaches,176 non-exempt, and 15 contract labor.
Operations Manager
ANDERSON MERCHANDISERS, 1300
Auburn, GA
03.2007 - 02.2009
- Reported to the General Manager while overseeing 60 indirect reports that distributed media for Wal-Mart and
- Sam’s Clubs
- Assisted management team in implementation and integration of engineered standard implementation for warehouse employees which improved employee productivity error rate tracking
- Accountable for training and management for all automated Media Dorner machines and shipping processing
- Accountable for prompt and accurate completion of all outbound orders in accordance with all company policies and procedures.
PARTNERSHIP MANAGER
Ensemble Workforce Solutions
Suwanee, GA
01.2006 - 03.2007
PRODUCTION MANAGER
Office Max
McCalla, AL
01.2003 - 12.2005
Education
Bachelor of Science - Operations Management Concentration in Organizatio
Southern New Hampshire University
05.2019
Associate of Arts - Business Management
Southern New Hampshire University
Move Smart Trainer | Certification Lean Leader/Kaizen Event Facilitator | Certification - undefined
Skills
- Strategic Vision
- Customer Needs Assessments
- Improvement Plans
- Product Control
- P&L Management
- Safety Monitoring
- Workflow Management
- Motivational Leadership
- Business Operations
- Team-Building Expertise
- Assignment Delegation
- Shipment Coordination
- Employee Development
- Manage Distribution Center
- Supply Chain Performance Management
- Distribution and Warehousing
- Profit and Loss Management
- Operational Efficiency
- Assign Jobs
- Shipping Activity Oversight
- Distribution Reporting and Documentation
- Worker Supervision
- Freight Handling
- Personnel Scheduling
Timeline
Outbound Operations Manager
Elanders Americas, 1925 Shiloh Road
09.2019 - Current
Outbound Operations Manager
SOUTHEASTERN PAPER GROUP
07.2017 - 09.2019
Outbound Operations Manager
MSC INDUSTRIAL SUPPLY COMPANY, 6700
02.2009 - 03.2016
Operations Manager
ANDERSON MERCHANDISERS, 1300
03.2007 - 02.2009
PARTNERSHIP MANAGER
Ensemble Workforce Solutions
01.2006 - 03.2007
PRODUCTION MANAGER
Office Max
01.2003 - 12.2005
Bachelor of Science - Operations Management Concentration in Organizatio
Southern New Hampshire University
Associate of Arts - Business Management
Southern New Hampshire University
Move Smart Trainer | Certification Lean Leader/Kaizen Event Facilitator | Certification - undefined
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