Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Taline Baker

Stockbridge,Ga

Summary

Seasoned Manager with 18 years of expertise in logistics and supply chain management, adept at overseeing comprehensive warehouse operations, including inventory control, shipping, and receiving. Demonstrated ability to enhance operational efficiency through streamlined procedures and strategic planning. Strong leadership skills foster team collaboration and drive continuous improvement initiatives.

Overview

8
8
years of professional experience

Work History

Outbound Operations Manager

Radial Distribution
Locust Grove, GA
05.2023 - Current
  • Motivational leader managing 750K sq
  • Third-party distribution facility, ranging from 200 to 1,500+ associates
  • Successfully deployed a new WMS; exceeding productivity and on-time delivery goals by 35% within the first week
  • Oversaw a multi-million-dollar automated conveyance project which doubled capacity to allow for more peak output; achieved a 62% increased from previous peak shipping results
  • Visualized a 29% increase in Outbound UPH by enhancing pick density and batch optimization which reduced batch cycle times by 30 minutes
  • Navigated the challenges of peak demand by systematically managing Must Ships by Date, improving click-to-porch on-time performance from 60% to 91%, and eliminating penalties in 2023 and 2024, avoiding $4M penalties from 2022
  • Enhanced inventory management which dropped peak cancellation rate from 6.96% to
  • Redesigned operational workflows, realizing a remarkable 109% increase in productivity from 215 to 450 UPH
  • Strengthened employee relations through proactive communication, engagement, and conflict resolution strategies, resulting in improved morale and successfully mitigating unionization efforts
  • Mentored 5 supervisors and up to 150 associates outside of Peak season and up to 500+ during Peak
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Forecasting requirements: understanding the weekly forecast and headcount needed weekly/daily to meet/exceed daily/weekly commitments
  • Implemented new departmental UPH goals within the first week to see an overall increase in each function of 20%-50% increase

Inbound Operations Manager

Radial Distribution
Locust Grove, Ga
05.2023 - 02.2024
  • Managed all aspects of the Inbound Operation in an 800,000 sq ft warehouse
  • Including Receiving, Putaway, Returns, Replenishment, Inventory Control and VAS (Value Added Services)
  • Managed 2 direct supervisors and up to 150 hourly associates
  • Implemented an inventory control team to assist with daily pick, putaway, receiving and replenishment audits and to minimize trouble rate
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits
  • Communicated with the client (BBW) or other senior officials about shifting company priorities and projects
  • Maintained VAS (Value Added Services) prepped at 90%

Inbound Operations Manager

JCPenney Distribution
Forest Park, Ga
09.2021 - 05.2023
  • Managed all aspects of the import and domestic receiving, putaway, returns and inventory control within a 2.3 million sq ft building
  • Managed 5 direct supervisors and 180 hourly associates
  • Responsible for ensuring 2 million units were received, stored and shipped properly
  • Long-term planning to create initiatives that further the company's overall goals
  • Communicated with the board or other senior officials about shifting company priorities and projects
  • Identified potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
  • Identified opportunities to expand or shift course in order to take advantage of changes in the market

Outbound Operations Manager

Office Depot
Buford, GA
07.2017 - 09.2021
  • Manage and support KPI's/Metrics
  • Manage 30 associates across 5 different functions of bulk production pick
  • Hire and develop associates through interviews, selection, coaching, mentoring, performance management, talent management, and succession planning
  • Responsible for picking $157,000,000 worth of inventory annually
  • Maintain accuracy for $30 million of inventory across 500,000 sq ft

Inventory Control / IC Production Supervisor

Office Depot
Buford, GA
07.2017 - 09.2021
  • Responsible for 15,000 SKUs/$30 million worth of inventory within a 550,000 square foot facility generating $500 million in sales a year
  • Conducted and overseen two yearly PI's
  • Overseeing 20 associates performing corporate cycle counts, proactive warehouse cycle counts, profiling, receiving discrepancy reports, weekly variance reports, In Transit, negative on hand, as well as overseeing the highest amount of sales for paper SKUs across 9 different satellite locations
  • Strong knowledge of AOPS and IMS (Store Inventory)
  • Perform Production IC functions such as the working of AMO's, MMO's, Rebills, PMMAs, and root cause research for all mis picking out of the pick module
  • Ensures that all inventory discrepancy areas are addressed within a timely manner
  • Knowledgeable in supervising receiving, put away, stocking and returns
  • Develops associates through interviews, selection, coaching, mentoring, performance management, talent management, and succession planning
  • Responsible for the promotion of a Specialist to Supervisor
  • Works with senior and corporate level management to develop and execute inventory deployment plans
  • Traveled to Puerto Rico in December 2018 to assist with yearly PI as well as Orlando October 2019
  • Establish and maintain effective working relationships with managers, staff, suppliers and all others inside and outside the 4 walls
  • Develops and implements strategies to simplify processes, improve accuracy and operating efficiency
  • Working with Office Depot stores to supplement and replenish their inventory levels
  • Strategize with team members to develop and implement best practices and improvements for order & inventory management
  • Hire, supervise, develop, and manage performance for employees while maintaining a positive employee culture throughout various departments

Education

High School -

Ware County High School
Waycross, Ga
05.2005

Skills

  • Process Improvement
  • Inventory Management
  • Strategic Planning
  • Client Relations
  • Operational Efficiency
  • Team Building & Leadership
  • Performance Management
  • Power BI
  • Microsoft Office Tools
  • Data analysis
  • Smart Sheet
  • WMS
  • Continuous improvement
  • Operations monitoring
  • Warehouse management
  • Production management
  • Training and mentoring
  • Planning and implementation
  • Production targets
  • Facility management
  • Storage optimization
  • Demand forecasting
  • Project management
  • Production planning
  • Scheduling
  • Supply chain coordination

Timeline

Outbound Operations Manager

Radial Distribution
05.2023 - Current

Inbound Operations Manager

Radial Distribution
05.2023 - 02.2024

Inbound Operations Manager

JCPenney Distribution
09.2021 - 05.2023

Outbound Operations Manager

Office Depot
07.2017 - 09.2021

Inventory Control / IC Production Supervisor

Office Depot
07.2017 - 09.2021

High School -

Ware County High School

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Elizabeth Taline Baker