Darci Willoughby
Tooele,UT
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outbound Operations Manager
Target
04.2024 - Current
- Coordinated cross-functional teams to address operational bottlenecks and improve overall efficiency.
- Optimized staff scheduling based on workload analysis to achieve desired productivity targets while minimizing labor costs.
- Collaborated with inbound logistics teams to ensure seamless transitions between receiving and shipping departments.
- Managed a high-performing team of outbound specialists, fostering a positive work environment that prioritized communication and collaboration.
- Evaluated employee performance through periodic reviews, providing constructive feedback for professional development opportunities.
- Contributed to strategic planning meetings, providing insights on current challenges and opportunities for growth within the organization''s outbound operations division.
- Oversaw accurate order picking and packing processes, minimizing errors and returns from customers.
Logistics Operations Supervisor
Vobev
09.2023 - Current
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed and implemented web-based tracking systems for improved monitoring.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Enforced team adherence to safety regulations and protocols.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Operations Manager
Walmart Fulfillment Center
09.2022 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Area Operations Manager
Amazon.com Fulfillment Center
09.2021 - 08.2022
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Transportation Manager
Amazon.com Fulfillment Center
08.2020 - 09.2021
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw team of drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Integrated warehouse operations with existing and new business processes.
Transportation Specialist & Trainer
Amazon.com Fulfillment Center
10.2019 - 08.2020
- Worked with service providers to resolve issues and correct delays.
- Improved workflow and productivity by implementing upgraded processes.
- Met safety and regulatory standards for full operational compliance.
- Analyzed transportation data to identify improvement opportunities.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Trained teams to operate yard truck movements of empty and loaded trailers safely throughout yard.
- Coordinated schedules and communicated changes to customers.
- Maintained operations in compliance with DOT regulations.
Warehouse Associate
Amazon.com Fulfillment Center
10.2018 - 09.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Blue Peak High
Tooele, UT05.2011
Skills
- Multi-Unit Operations Management
- Process Improvement
- Budgeting and Cost Control
- Planning and Implementation
- Cultural Awareness
- Resource Allocation
- Safety Compliance
- Data Analysis
- Performance Metrics
- Supply Chain Management
- Project Management
Additional Information
Preferred Name: Nichol
Pronouns: She/Her/Hers
Certification
Lean Six Sigma | Green Belt
Coursera | Excel Skills for Business
Timeline
Outbound Operations Manager
Target
04.2024 - Current
Logistics Operations Supervisor
Vobev
09.2023 - Current
Operations Manager
Walmart Fulfillment Center
09.2022 - 09.2023
Area Operations Manager
Amazon.com Fulfillment Center
09.2021 - 08.2022
Transportation Manager
Amazon.com Fulfillment Center
08.2020 - 09.2021
Transportation Specialist & Trainer
Amazon.com Fulfillment Center
10.2019 - 08.2020
Warehouse Associate
Amazon.com Fulfillment Center
10.2018 - 09.2019
High School Diploma -
Blue Peak High
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