Jennifer Sowell
Caldwell,TX
Summary
Dynamic operations manager with a proven track record at HCA Healthcare Physician Services, skilled in process improvement and conflict resolution. Successfully implemented strategies that enhanced patient intake efficiency and boosted team productivity. Adept at data analysis and fostering collaboration, driving operational excellence and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Manager of Operations-Remote
HCA Healthcare Physician Services
Caldwell, TX
04.2022 - 05.2026
- Implemented process improvements to optimize patient intake and discharge procedures.
- Conducted staff training sessions on compliance and safety protocols in healthcare operations.
- Collaborated with cross-functional teams to address operational challenges and solutions.
- Monitored daily operations to identify areas for efficiency gains and resource allocation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
Team Lead
HCA Physician Services
Caldwell, TX
07.2015 - 04.2022
- Trained new employees on company policies and best practices for patient care.
- Collaborated with management to develop training programs for team skill enhancement.
- Oversaw compliance with healthcare regulations and internal policies in all activities.
- Facilitated communication between departments to enhance patient experience and care coordination.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Developed strategies to increase team productivity and improve customer service levels.
Scheduling Coordinator
Urology Austin
Round Rock, TX
01.2013 - 07.2015
- Coordinated appointment schedules for multiple urology specialists efficiently.
- Managed patient intake processes to ensure smooth operations at Urology Austin.
- Collaborated with medical staff to prioritize urgent patient appointments promptly.
- Utilized electronic health record systems to maintain accurate patient information securely.
- Monitored daily schedules to minimize patient wait times consistently.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Admin. Assistant
Austin Regional Clinic
01.2001 - 10.2001
- Coordinated patient communications and handled inquiries promptly.
- Managed appointment scheduling for multiple healthcare providers efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained organized filing systems for patient records and administrative documents.
- Assisted in processing insurance claims and verifying patient coverage details.
- Supported office operations by ordering supplies and managing inventory levels.
- Collaborated with medical staff to ensure smooth patient flow during visits.
- Facilitated training sessions for new administrative staff on office procedures.
Education
High school diploma - GED
Skills
- Operations management
- Process improvement
- Workflow management
- Change management
- Logistics management
- Resource allocation
- Inventory control
- Production planning
- Compliance management
- Quality assurance
- Quality control
- Data analysis
- Risk assessment
- Customer relationship management
- Business operations
- Multi-unit operations management
- Technical Proficiency
- Microsoft Excel
- Team building/leadership
- Leadership
- Team collaboration
- Conflict resolution
- Organizational skills
- Performance evaluations
- Management
- Communication skills
- Multi-unit operations management
- Performance evaluations
- Management
- Revenue Cycle/Claims
Personal Information
Title: Manager of operations
Additional Information
Authorized to work in the US for any employer, Cost center reporting and management, Training and support of insurance specialists, Negotiate denied claims, and rates, Filing specialist - Medicare, Medicaid, Non-Third Party Insurance, UB-92, HCFA-1500, PECS - Medicare, TECS - Medicaid, 3270 Terminals, Unix - System 7 Terminals, Microsoft Office , Word Perfect (DOS and Windows), Harvard Graphics, Mainframe Patient Care Systems, DDE - BCBS, General Medical Inventory Control Software, Kronos Timekeeping System/Payroll, Access, Excel. Epic, Practice Velocity (urgent care software, ECW, Webex and Microsoft Outlook.
Timeline
Manager of Operations-Remote
HCA Healthcare Physician Services
04.2022 - 05.2026
Team Lead
HCA Physician Services
07.2015 - 04.2022
Scheduling Coordinator
Urology Austin
01.2013 - 07.2015
Admin. Assistant
Austin Regional Clinic
01.2001 - 10.2001