Emily Prickril
Miami,FL
Summary
Seasoned Operations/ Project Manager and leader experienced in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager/ Project Manager (Remote)
The Cure IV
01.2022 - Current
- Manage 3 hubs remotely, located in Los Angeles, San Francisco and Miami for a logistics based mobile only IV company.
- Define project scope, requirements, objectives, risks, resources, timelines, and success criteria to ensure healthcare initiatives met organizational goals.
- Manage a team of developers for design, creation and implementation of EHR and platform integration.
- Develop and integrate strategies that enhance team engagement, performance, and retention.
- Track and report on key performance indicators (KPIs) to assess project outcomes, cost-effectiveness, and improvements in clinical operations.
- Manage cross-functional teams including but not limited to developers, dispatch, RNs/ NPs, social media, marketing, accounting and HR.
- Conduct meetings and prepare detailed reports to communicate project status, priorities, and any necessary adjustments to senior leadership and cross-functional teams.
Executive Assistant (Remote)
Hexagon
08.2020 - 12.2021
- Managed executive calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported executive in decision-making processes by conducting research and presenting findings in clear formats.
- Acted as primary point of contact between the executive and internal/external stakeholders, ensuring clear communication and timely responses.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Prepared executive-level presentations, reports, and correspondence, ensuring all documents are polished and professionally presented.
Administrative Assistant
Center for Plastic Surgery
01.2021 - 07.2021
- Served as primary point of contact between all providers and patients, assuring patient satisfaction with effective communication in person, over phone, and through email.
- Managed inventory, reviewing and logging sales, products, and coordinating supply purchases.
- Conducted employee onboarding processes and programs, facilitating new hires' integration into the business and fostering their success.
- Oversaw day-to-day patient flow for four plastic surgeons in a rapidly growing practice
- Fulfilled detailed daily and weekly financial bookkeeping.
- Contributed to success of social media promotional campaigns, using patient knowledge and treatment preference.
Physician Liaison and Physical Therapy Technician
Centers for Advanced ENT Care
07.2019 - 08.2020
- Managed and coordinated multiple projects simultaneously, ensuring consistent progress and achievement of organizational objectives.
- Trained and onboarded new staff, providing comprehensive instruction on protocols and procedures to ensure seamless integration and adherence to standards.
- Independently developed and implemented a system for tracking and retaining patients previously lost to follow-up, utilizing the Electronic Medical Record (EMR) system to organize patient and referral activities efficiently.
- Conducted outreach to local physician groups, successfully cultivating and maintaining relationships with referring practices, resulting in a 100% increase in referrals within six months.
- Designed and produced promotional materials, including brochures and social media content, to enhance the practice’s visibility and engagement
Program Sustainability AmeriCorps VISTA
The National Alliance on Mental Illness
07.2018 - 07.2019
- Managed 4 Strengthening Families Programs which focused on teaching over 40 families from underserved communities.
- Coordinated day-to-day operations of grant-funded educational programs, specifically focused on smoking and drug use.
- Responded to CRISIS-line calls with active listening, empathy, and de-escalation techniques to ensure the safety and well-being of callers. A.K.A. Suicide Hotline.
- Developed a comprehensive handbook for program to train and effectively transmit vital socio-economical knowledge to future volunteers.
- Led and managed volunteers for NAMI during Greenville's annual charity walk, contributing to raising over $110,000.
Education
B.S., Biological Sciences, with Physiology and Neurobiology Specialization -
University of Maryland
College Park, MD01.2018
Skills
- Strategic Planning
- Problem-Solving
- Decision-Making
- Team Leadership
- Employee retention
- Employee engagement/ motivation
- KPI Analysis
- Remote Management
- Automation and Technology Integration
- Operations Management
- Workflow Optimization
Certification
- Project Management Professional (PMP) Credential | Project Management Institute
- Mental Health First Aid USA | National Council for Behavioral Health
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Operations Manager/ Project Manager (Remote)
The Cure IV
01.2022 - Current
Administrative Assistant
Center for Plastic Surgery
01.2021 - 07.2021
Executive Assistant (Remote)
Hexagon
08.2020 - 12.2021
Physician Liaison and Physical Therapy Technician
Centers for Advanced ENT Care
07.2019 - 08.2020
Program Sustainability AmeriCorps VISTA
The National Alliance on Mental Illness
07.2018 - 07.2019
- Project Management Professional (PMP) Credential | Project Management Institute
- Mental Health First Aid USA | National Council for Behavioral Health
B.S., Biological Sciences, with Physiology and Neurobiology Specialization -
University of Maryland
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