KYLE SANTOS
Garland,TX
Summary
Resourceful Warehouse Manager with years of experience directing warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
29
29
years of professional experience
Work History
Outbound Operations Manager
Befulfilled Systems
07.2020 - Current
- Oversee daily staff activities to ensure outbound operations flow smoothly and without errors in order to meet business objectives
- Establish, follow and enforce safety standards and procedures in compliance with legal requirements and to promote a healthy workforce
- Create and make recommendations to warehouse executives for tactical and operational plans to achieve team objectives
- With with warehouse leadership team to develop, implement and enforce fulfillment, logistics and client engagement processes which create efficiencies and promote quality
- Prepare and provide weekly, monthly, quarterly and annual ad hoc reports reflecting information about key business indicators
- Ensure accurate order fulfillment, shipping methods, and client service level agreements
- Identify problem areas and procedural deficiencies relating to order management, enforce and maintain processes to reduce errors and shrinkage
- Resolve escalated issues that pertain to outbound operations as required outcomes, outcomes, providing insights and developing their skills
- Possess up to date expertise in outbound operations and technology and serve as a subject matter expert on related matters
- Ensure clients receive stellar customer service from outbound operations team
Production Manager
Thriftbooks
01.2017 - 01.2020
- Consults with General Manager as well as Warehouse Department Leads to ensure effective completion of all warehouse responsibilities
- Responsible for driving continuous improvement throughout all departmental operations by focusing on safety, production goals, problem solving and team building
- Monitor production reports to ensure hourly KPI’s are met and/or exceeded
- Actively coach and engage with employees on the production floor
- Ensures attendance policy is implemented and executed
- Supports Warehouse Executives as required
- Manages 3-4 Warehouse
- Leads who supervise a total of 45-50 employees in the Warehouse Sorting, Receiving, Shelving, and Shipping Departments.
Proprietor/Operator
Masterlawn Service
01.2013 - 01.2018
- Provided residential and commercial lawn and landscaping services for the Keller, Southlake, & Westlake, TX area
- Basic weekly lawn mowing service to full service lawn monthly maintenance programs including irrigation and even home & commercial landscaping
- Specialized in monthly service plans that covered flower bed and shrub maintenance as package deals.
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized team hiring, training, and performance.
- Provided customer service on accounts and resolved problems.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Warehouse Manager
Central Pet Distribution
01.2014 - 01.2017
- Supervised and provided hands-on leadership to the warehouse while maintaining high levels of efficiency and accuracy in order picking and freight staging
- Monitored and assessed staff performance, technical accuracy and conformity to company policies
- Set work schedules and approved time off
- Ensured that product was properly stored in the Warehouse, ensuring that all necessary documentation for the movement of product was recorded, and ensured that all scheduled cycle counts and product rotations were completed on time
- Conducted all recruiting, training, supervising, and evaluating of shift staff members
- Established and maintained an organizational structure and staff to effectively accomplish the department's objectives
- Maintained a leadership role in continuous improvement using established Lean Methodologies.
Operations Manager
Noble Logistics
01.2008 - 01.2014
- My job duties consisted of managing and assisting in day to day logistic and warehouse operations
- This included, but not limited to conducting the daily attendance of over sixty independent contractors, served as the direct contact and follow up for most customer service issues as well as supervising all warehouse inventory, returns and pickups
- Overseen most recruiting, orientating and acclimating newly contracted drivers to their acquired contractual obligations
- I also handled all settlement check discrepancies, research and corrections.
Security, Protection Officer
Perot Systems
01.2003 - 01.2009
- Managed the development and implementation of security policies, standards, guidelines, and procedures to ensure ongoing maintenance of security
- Performed various duties such as ensuring the physical security/ loss prevention of the facility and its associates, as well as acting as first response to all emergencies including security, medical, bomb and fire.
District Supervisor
Compass Security
01.1998 - 01.2003
- Ensured profitable operations of 11 accounts within my district, including services, sales, expense management, staffing and training
- I managed store personnel and enforced company policies and procedures
- Maintained effective corporate office business partner relationships.
Shelter Supervisor
Innvision
01.1995 - 01.1997
- Supervised an all male homeless/ transitional shelter
- Distributed daily chores to maintain the cleanliness and up-keep of the facility
- I also supervised the volunteers who served dinner to the public, in our facility, on a daily basis.
Education
Bachelors of Science - Geology
UT-Dallas
Dallas, Richardson, TX2005
Associate of Science degree - undefined
Richland Junior College
Dallas, TX2001
undefined
Del Mar High School
San Jose, CA1995
Skills
- Quality Control
- Resolve Customer Issues
- Billing Systems
- Operations Control
- Daily Operations Management
- Employee Development
- Six Sigma Methodologies
- Business Operations
- Customer Needs Assessments
- Oversee Distribution
- Strategic Vision
- Professional Relationships
- Web-Based Logistics Information Systems
Timeline
Outbound Operations Manager
Befulfilled Systems
07.2020 - Current
Production Manager
Thriftbooks
01.2017 - 01.2020
Warehouse Manager
Central Pet Distribution
01.2014 - 01.2017
Proprietor/Operator
Masterlawn Service
01.2013 - 01.2018
Operations Manager
Noble Logistics
01.2008 - 01.2014
Security, Protection Officer
Perot Systems
01.2003 - 01.2009
District Supervisor
Compass Security
01.1998 - 01.2003
Shelter Supervisor
Innvision
01.1995 - 01.1997
Bachelors of Science - Geology
UT-Dallas
Associate of Science degree - undefined
Richland Junior College
undefined
Del Mar High School
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