Open To Work
STACEY GUESS
Shelby
Work Preference
Summary
Diligent aviation operations professional overseeing flight schedules and safety compliance. Proven ability to implement process improvements that enhance operational efficiency and team collaboration. Committed to fostering a culture of safety and quality to meet organizational objectives.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Outbound Operations Flight Manager
FedEx Express
Williston
06.2023 - 02.2026
- Oversees daily flight operations and ensures compliance with safety regulations.
- Manages communication between ground staff and pilots during flight operations.
- Coordinates flight schedules to optimize resource allocation and efficiency.
- Monitored weather conditions and adjusted flight plans to maintain safety and schedule adherence.
- Facilitated resolution of logistical challenges during flight execution to ensure timely operations.
- Trains team members on operational procedures and safety protocols.
- Implements process improvements to enhance operational workflows and performance.
- Reviews incident reports to identify trends and ensure corrective actions are taken.
- Planned flights according to customer requirements while adhering to government regulations and company policies.
- Enforced strict adherence to all FAA rules and regulations related to aviation safety protocols.
- Coordinated with air traffic control, maintenance personnel, and other airport staff to ensure safe take-offs and landings.
- Organized ground crew members into teams responsible for loading cargo onto planes prior to takeoff.
- Provided guidance on emergency situations such as medical emergencies or mechanical malfunctions during a flight.
- Managed flight operations to ensure that aircraft were in compliance with safety regulations and procedures.
- Monitored aircraft performance parameters to ensure efficient operation of the fleet.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented and planned warehouse safety and security programs and activities.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Directed investigations to verify and resolve customer or shipper complaints.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Ramp Agent/Courier
FedEx Express Corporation
Williston
06.2021 - 06.2023
- Handled hazardous material in accordance with safety regulations.
- Verified manifests and ensured cargo was loaded in the proper aircraft.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Safeguarded cargo and baggage from damage, loss and weather.
- Managed ground service equipment including loaders, baggage carts, and aircraft deicers.
- Accurately documented and processed all necessary paperwork for special services requests.
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts.
Trainer-Aircraft Ground Support Equipment
FedEx Express Corporation
Williston
10.2013 - 03.2023
- Assisted in developing and launching new systems and technologies for smooth transitions and operations.
- Utilized a variety of communications systems to coordinate efforts between multiple teams.
- Evaluated existing systems and processes and provided recommendations for improvement.
- Monitored activities in the command and control center, responding to potential threats and taking appropriate actions to mitigate risk.
- Assisted in creating and maintaining operational plans and ensured compliance with all applicable regulations.
- Created training materials for personnel with information on best practices and procedures.
- Managed center operations and ensured the safety of personnel and equipment.
- Coordinated the efforts of multiple teams by effectively communicating with personnel and leadership.
- Developed and implemented protocols for data entry and quality control, streamlining center processes.
- Managed and coordinated multiple projects while ensuring timely completion.
Lead Ramp Agent/Deice/Aircraft Onload Dispatcher
FedEx Express Corporation
Williston
09.2013 - 06.2021
- Coordinated and assigned aircraft onload teams to outbound flights (115) daily to ensure timely launch of the aircraft fleet for dayside operations for the FedEx Express Memphis World Hub.
- As Deice Evaluator, trained new aircraft deice personnel for all assigned aircraft in the FedEx fleet.
- Prepared required flight paperwork, (weight and balance), and Dangerous Goods paperwork in accordance with IATA and FAA rules.
- Inspected, loaded, secured, and presented (to flight crew) accessible Dangerous Goods shipments that moved on aircraft.
- Transported cargo to various airport locations.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Accurately documented and processed all necessary paperwork for special services requests.
- Transferred, loaded and offloaded cargo using conveyor belts or forklifts.
- Managed ground service equipment including loaders, baggage carts, and aircraft deicers.
- Verified manifests and ensured cargo was loaded in the proper aircraft.
- Collaborated with internal team to support safe and on-time departures.
- Received and dispatched cargo, noting and completing appropriate paperwork.
- Sorted cargo before loading and unloading.
- Packed containers and re-pack damaged containers.
- Directed spouts and positioned receptacle bins, carts, or containers for loading.
- Attached identified tags to containers and mark them with identified information.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported.
- Practiced safety-conscious behaviors in operational processes and procedures.
Outbound Flight Manager
FedEx Express Corporation
Williston
12.2003 - 09.2013
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials.
- Coordinated warehouse activities, records control, and purchasing.
- Maintained metrics, reports, process documentation, customer service logs, and training, and safety records.
- Monitored product import and export processes to ensure compliance with regulatory and legal requirements.
- Evaluated contractors and business partners for operational efficiency and safety and environmental performance records.
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues.
- Analyzed expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services.
- Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
- Planned and implemented improvements to internal and external systems and processes.
- Planned and implemented energy-saving changes to transportation services.
- Implemented specific customer requirements, internal reporting, and customized transportation metrics.
- Collaborated with other departments to integrate logistics with business systems and processes.
- Developed, and implemented warehouse safety and security programs and activities.
- Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
- Hired and trained warehouse and supervisory personnel.
- Monitored operations for staff compliance with administrative policies and procedures, safety rules, environmental policies, and government regulations.
Auditor Ramp Agent
FedEx Express Corporation
Williston
06.2002 - 12.2002
- Developed and implemented operational changes to ensure compliance in personnel training and aircraft interface, promoting safety and efficiency.
- Conducted and evaluated presentations to management on aircraft onload compliance, enhancing understanding of operational standards.
- Collaborated with internal team to ensure safe and timely departures, contributing to overall operational reliability.
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts.
- Safeguarded cargo and baggage from damage, loss and weather.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Verified manifests and ensured cargo was loaded in the proper aircraft.
- Handled hazardous material in accordance with safety regulations.
- Accurately documented and processed all necessary paperwork for special services requests.
Operations Manager
FedEx Express Corporation
Williston
10.1997 - 06.2002
- Implemented cost-saving initiatives to reduce overhead costs.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Created and enforced policies and procedures to support compliance.
- Managed the daily operations of multiple departments to maximize efficiency.
- Built strong relationships with suppliers and key customers to secure competitive products and prices.
- Improved product development and reduced mistakes by implementing strong quality assurance protocols.
- Collaborated with legal departments to maintain compliance with regulations and standards.
- Evaluated operational costs and identified areas of improvement.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
Team Leader
FedEx Express Corporation
Williston
03.1997 - 10.1997
- Delegated tasks to team members according to project requirements and employee strengths.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Developed and utilized team building exercises to promote workplace synergy and productivity.
- Collaborated with other departments to ensure successful completion of projects.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Analyzed performance data to identify areas of improvement.
- Implemented incentive programs to motivate team members.
- Mentored and coached team members to ensure successful performance.
- Took appropriate measures to correct service quality deficits.
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
Package Handler
FedEx Express Corporation
Williston
07.1996 - 03.1997
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Identified and resolved errors in package information, pricing, and delivery routes.
- Reported damaged products and workplace incidents to supervisors for review.
- Tracked incoming and outgoing packages and transported items to appropriate warehouse locations.
- Utilized heavy machinery and hand tools to move and load packages.
- Communicated with management to coordinate trailer movements in yard.
- Packaged and sealed items using appropriate labels and materials.
39E Special Electronics Device Repairer
U.S. Army
07.1990 - 07.1994
- Developed and modified industrial electronic devices, circuits, and equipment to meet specifications and operational needs.
- Diagnosed malfunctions, using test equipment, and software and applying knowledge of functional operation of electronic units and systems.
- Adjusted equipment, machines, and defective components, replacing worn parts, such as gaskets, and seals in watertight electrical equipment.
- Performed scheduled preventive maintenance tasks, including checking, cleaning, and repairing equipment to detect and prevent problems.
- Inspected components of industrial equipment for accurate assembly and installation and for defects, such as loose connections and frayed wires.
- Installed repaired equipment in various settings, such as industrial, and military establishments.
- Maintained detailed equipment logs documenting performance issues, repairs, calibrations, and tests to support operational efficiency.
- Examined work orders and conversed with equipment operators to detect equipment problems and ascertain whether mechanical and human errors contributed to problems.
- Set up and test industrial equipment to ensure that it functioned properly.
- Advised management regarding customer satisfaction, product performance, and suggestions for product improvements.
- Determined feasibility of using standardized equipment and developed specifications for equipment required to perform additional functions.
93P Aviation Operations Specialist
California Army National Guard
07.1989 - 07.1990
- Maintained air-to-ground and point-to-point radio contact with aircraft commanders to ensure effective communication and operational safety.
- Relayed departure, arrival, delay, aircraft, and airfield status and other pertinent information to upline controlling agencies.
- Verified military flight plans with civilian agencies to ensure compliance and operational efficiency.
- Provided aircrews with information and services needed for airfield management and flight planning.
- Collaborated with others to plan flight schedules and air crew assignments.
- Conducted departure and arrival briefings.
- Monitored arrival, parking, refueling, loading, and departure of all aircraft.
- Coordinated with air traffic control, civil engineers, and command posts to enhance airfield management and support flight operations.
- Procured, produced and provided information on safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, and weather information.
Education
HIGH SCHOOL DIPLOMA -
Jefferson High School
Daly City, CA06-1988
Skills
- Aviation and Transportation
- FAA Regulations
- Fleet Management
- Aircraft Safety
- Ground Support
- Ramp Security
- Quality Control
- Quality assurance management
- Cargo Handling
- Inventory Management
- Material Handling
- Load security
- Security Processes
- First Aid Certification
- Safety training
- New Agent Training
- Problem Resolution
- Corporate Policies
Certification
- Dangerous Goods Spill Clean up
- 727 Weight & Balance Certification
- 757 Weight & Balance Certification
- 767 Weight & Balance Certification
- MD10/MD 11 Weight & Balance Certification
- 777 Weight & Balance Certification
- Dangerous Goods Specialist Certification
- Auto DG Specialist Certification
- Feeder Aircraft Weight & Balance Certification
- Ground Security Certification
- Load Captain Certification
- Aircraft Deice Certification
- TSA Security Certification
- A310 & A300 Weight & Balance Certification
- Ground Support Equipment Trainer Certification
Timeline
Outbound Operations Flight Manager
FedEx Express
06.2023 - 02.2026
Ramp Agent/Courier
FedEx Express Corporation
06.2021 - 06.2023
Trainer-Aircraft Ground Support Equipment
FedEx Express Corporation
10.2013 - 03.2023
Lead Ramp Agent/Deice/Aircraft Onload Dispatcher
FedEx Express Corporation
09.2013 - 06.2021
Outbound Flight Manager
FedEx Express Corporation
12.2003 - 09.2013
Auditor Ramp Agent
FedEx Express Corporation
06.2002 - 12.2002
Operations Manager
FedEx Express Corporation
10.1997 - 06.2002
Team Leader
FedEx Express Corporation
03.1997 - 10.1997
Package Handler
FedEx Express Corporation
07.1996 - 03.1997
39E Special Electronics Device Repairer
U.S. Army
07.1990 - 07.1994
93P Aviation Operations Specialist
California Army National Guard
07.1989 - 07.1990
HIGH SCHOOL DIPLOMA -
Jefferson High School