Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

MATTHEW HESTER

Clintonville,Ohio

Summary

Reliable Operations Manager with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.

Work History

Outbound Operations Manager

Cardinal Health Medical Distribution
Obetz, OH
2017 - Current
  • Collaborated with senior management to develop plans for new initiatives and projects related to outbound operations. From November 2021 through January 2023 participated in the planning to move from the Obetz facility to the new Ohio Valley Med DC.
  • Developed and implemented an outbound operations strategy to ensure customer service standards were met. Ohio Valley is three times the size of the previous warehouse. Locus Robotics, up-to-date safety features, and a more efficient dock layout was planned and fine tuned.
  • Ensured that all safety protocols were followed in order to protect employees and customers alike.
  • Analyzed data from outbound operations systems to identify areas of improvement in processes or procedures.

Special Projects Supervisor

Mast Global Logistics (L Brands)
Columbus, Ohio
2014 - 2017
  • Oversee a variety of special projects for Bath and Body Works home office and Store Operations teams
  • Partner with 3rd party vendors to accomplish behind the scenes retail projects
  • Maintained Restore, IHRL, Sample Sale, and other recycling/disposal functions
  • Participated on Clerical LEAN Team to improve training and workflow for clericals
  • Organized the DC7 Pelotonia Yard Sale to achieve a record $59,000 earned toward 2016 Pelotonia fundraising.

Less Than Case Outbound Supervisor

Mast Global Logistics (L Brands)
Columbus, Ohio
2013 - 2014
  • Direct picking activities in 6 mods with 80+ associates
  • Develop slotting strategies to increase workflow and expanded the One and Done Project saving LTC over $250,000 in Spring 2014
  • Participated on 2 LEAN teams to improve Cross dock Flow and DC7-Shipping Throughput.

Shipping Supervisor

Mast Global Logistics (L Brands)
Columbus, Ohio
2009 - 2013
  • Worked with the Inbound to team to unload and deliver product to outbound shipping lanes
  • Helped maintain the non-merch log to distribute marketing for BBW, VS and PINK stores.
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.
  • Three buildings and over 80 associates during 3 peak seasons
  • Developed three Group Leads and saw them promoted to more responsibility at L Brands.

Operations Supervisor

DHL SOLUTIONS, INC. (Excel Logistics)
Groveport, Ohio
2006 - 2009
  • Manage and establish shipping operations to maintain timely service for customers
  • Track productivity margins and personnel daily
  • Train Leads and coordinate 50+ associates at a time
  • Communicate daily with customers to ensure satisfaction
  • Maintain inventory/supplies, personnel records, and payroll.

Break Pack Area Manager

WAL-MART LOGISTICS
Grove City, Ohio
2004 - 2005
  • Supplied Wal-Mart Stores and Super Centers with less than full case and seasonal items
  • Participated on the Project Team to oversee installation of a new automated module
  • Maintained over 100% productivity while transitioning to new automated module.

Hiring/Training Manager - Human Resources Dept.

WAL-MART LOGISTICS
Grove City, Ohio
2000 - 2004
  • Recruited or all hourly positions, college recruiting, and job fairs
  • Traveled to many new DC's to interview candidates for startup operations
  • Represented Wal-Mart to local agencies such as the Columbus Urban League, United Way and Children’s Hospital
  • Led the training team for hourly and management orientation, on the job training for each, creating management training for new hires based on experience, conducted a Train the Trainer program, and maintained all training records
  • HR generalist duties such as payroll, retention of associate records, assess leaves of absences, etc
  • Chosen to train DC and store personnel in new HR investigative procedures
  • In 2002 received the “Respect for the Individual” performance award for excellence in leadership.

Order Filling/PFC Manager

WAL-MART LOGISTICS
Grove City, Ohio
1999 - 2000
  • Planned and administered daily work schedule to maintain balance of flow between picking departments and shipping
  • Influence over 50-70 outbound associates
  • Built teamwork between all outbound managers and shipping managers

Hourly Lead - PFC Dept.

WAL-MART LOGISTICS
Grove City, Ohio
1994 - 1999
  • Developed successful daily outbound plan as a joint effort with PFC Manager
  • Ran conveyor equipment to maintain determined hourly average
  • Coordinated manpower between departments to ensure completion of all work.

Education

M.Ed. History -

Bob Jones University
01.1992

B.S. Social Studies Education -

Bob Jones University
01.1990

Skills

  • Operational Oversight
  • Decision-making capabilities
  • Continuous Improvement
  • Customer Relationship Management
  • Problem-Solving
  • Staff Training and Development

Accomplishments

  • Establishing New Operations and Coordinating Record-Setting Production Days and Volume of Orders Shipped
  • Consistently Exceeding Quality and Productivity Goals Through Excellent Customer Service and Positive Business Ethics
  • Management Training, Development and Scheduling
  • Proven Increased Client Profitability
  • Outstanding Record of Achievement in Account Operations/Relationship Management, Leadership, Teamwork Building and Employee Supervision
  • Maintenance of Personnel Records and Payroll Administration

Timeline

Outbound Operations Manager

Cardinal Health Medical Distribution
2017 - Current

Special Projects Supervisor

Mast Global Logistics (L Brands)
2014 - 2017

Less Than Case Outbound Supervisor

Mast Global Logistics (L Brands)
2013 - 2014

Shipping Supervisor

Mast Global Logistics (L Brands)
2009 - 2013

Operations Supervisor

DHL SOLUTIONS, INC. (Excel Logistics)
2006 - 2009

Break Pack Area Manager

WAL-MART LOGISTICS
2004 - 2005

Hiring/Training Manager - Human Resources Dept.

WAL-MART LOGISTICS
2000 - 2004

Order Filling/PFC Manager

WAL-MART LOGISTICS
1999 - 2000

Hourly Lead - PFC Dept.

WAL-MART LOGISTICS
1994 - 1999

M.Ed. History -

Bob Jones University

B.S. Social Studies Education -

Bob Jones University

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MATTHEW HESTER