Chris Rizzo
Effort,PA
Summary
Dedicated service technician with extensive experience in diagnostics, repairs, maintenance of diverse systems and equipment. Recognized for effective collaboration within teams and clients to consistently meet and exceed performance targets. Adaptability and reliability in dynamic work environments, ensuring seamless operations and customer satisfaction. Proficient in troubleshooting, delivering exceptional customer service, and employing technical problem-solving skills to address complex challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fire Service Technician
Johnson Controls
02.2023 - Current
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Responsible for contacting customer representative and ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Fire Alarm Inspector II
Johnson Controls
04.2018 - 02.2023
- Testing, inspecting, and maintenance on all fire alarm systems with existing and new customers with following NFPA 72 codes.
- Troubleshoot fire alarm troubles and faults.
- Produce and maintain proper documentation for work performed.
- Submit sales leads from current and potential customers to generate revenue.
- Reading and interpreting reports, specifications, software/systems, programs, schematics, and operational/product manuals.
Education
Bachelor of Science - Business Management
East Stroudsburg University
East Stroudsburg, PA05-2022
Associate of Liberal Arts - Business
Northampton Community College
Bethlehem, PA01.2017
Skills
- Organized
- Collaboration
- Analytical
- Discipline
- Dependability
- Professionalism
- Networking
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Certification
- Adult First Aid/CPR/AED Certified
- NICET Level I Certified – 246145
- OSHA 10 Certified
- Confined Space Certified
- Lift Certified
Timeline
Fire Service Technician
Johnson Controls
02.2023 - Current
Fire Alarm Inspector II
Johnson Controls
04.2018 - 02.2023
Bachelor of Science - Business Management
East Stroudsburg University
Associate of Liberal Arts - Business
Northampton Community College
Leadership Roles
- Lead inspector which has trained multiple successful employees for Johnson Controls.
- Recognized from my management team for my leadership skills amongst my co-workers.
- Lead inspector for multiple big customers
- Studied business for 4 years in high school
- Attended business and psychology classes in college
- Mentored and trained co-workers at previous employers