Chris Roach
Stanfordville,NY
Summary
Dynamic IT Technician with a proven track record at Messco Building Supply, excelling in hardware diagnostics and network troubleshooting. Recognized for enhancing operational efficiency through effective problem-solving and collaborative support. Skilled in remote technical assistance and software configuration, consistently improving user experience and productivity within the team.
Overview
18
18
years of professional experience
Work History
IT Technician/Branch Manager
Messco Building Supply
01.2021 - Current
- Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
- Managed inventory of IT equipment and supplies, ensuring timely availability for projects.
- Provided technical support and training to staff on new systems and software applications.
- Conducted routine maintenance on computer systems, improving reliability and performance.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Developed leads and sales opportunities and followed through with defined sales plan.
Double Agent
Best Buy
03.2008 - 12.2020
- Operated diagnostic equipment to troubleshoot and repair technical issues efficiently.
- Conducted routine maintenance checks, ensuring optimal performance of machinery and tools.
- Collaborated with cross-functional teams to streamline workflow processes and enhance productivity.
- Trained junior technicians on standard operating procedures and safety protocols effectively.
- Monitored inventory levels of parts and supplies, facilitating timely procurement for repairs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Network maintenance
- Application installations
- Wireless networking
- Network security
- Mobile device management
- Operating system management
- Mobile fleet management
- AV equipment management
- Software updating
- Problem-solving
- Microsoft windows and office
- Software upgrades
- Troubleshooting network issues
- Remote technical support
- Hardware diagnostics
- Device installation
- Online chat support
- LAN/WAN
- TCP/IP
- Equipment Repair
- Hardware upgrades
- Highly professional
- Collaborative team player
Timeline
IT Technician/Branch Manager
Messco Building Supply
01.2021 - Current
Double Agent
Best Buy
03.2008 - 12.2020