Chris Rodela
Versiti Blood Center
Grand Rapids,MI
1
Certification
4
years of professional experience
IT professional with a B.S. in Software Engineering, experienced in supporting secure, high-uptime environments through technical troubleshooting, account and access management, and hands-on infrastructure support, including Active Directory administration and network diagnostics. Continuously building software development experience through personal projects spanning mobile app development (Kotlin), backend services (Spring Framework), and API design.
Work History
IT Technician
2 Years- Managed Active Directory accounts and permissions through AD Administrative Center, including user provisioning, resets, and access troubleshooting.
- Performed light network testing and diagnostics using NetScout to identify and resolve connectivity issues.
- Assisted with switch removals, server room maintenance, and light cable patching to support network infrastructure.
- Diagnosed and resolved audio/video system issues to support uninterrupted casino floor and event operations.
- Deployed, configured, and maintained POS systems and credit card readers, ensuring reliable transaction processing.
- Supported remote employees with VPN configuration and connectivity troubleshooting.
- Installed, configured, and maintained a variety of printers, including shared network and label printers.
- Provided troubleshooting support for desk and mobile phone systems.
IT Help Desk Technician
4 Years 2 Months- Provided technical support, diagnosed and repaired software and hardware issues to minimize downtime.
- Administering Office 365, including email support and account management.
- Installation of software, configuration of computers, and management of Active Directory accounts.
- Supported ticket system, ensured excellent customer service and adhered to SLA standards.
- Served as primary point of contact for on-call IT support during weekends, addressing urgent technical issues.
IT Support Technician
2 Months- Installed, administered, and troubleshooted computer systems and networks, providing technical support to hospital staff and patients.
- Installed, administered, and troubleshooted computer systems and networks, enhancing technical support for hospital staff and patients.
- Configured and maintained network infrastructure, including patching network panels and setting up new workstations to ensure optimal performance.
- Managed user accounts and access using the Epic healthcare system, ensuring compliance with information security policies.
- Documented system updates and repairs to maintain clear records and facilitate future troubleshooting.
Education
B.S - Software Engineering
A.S - Computer Programming
Skills
Programming Languages: Java
Kotlin
C#
SQL
Frameworks & Concepts: Spring Framework
Object-Oriented Programming
MVC Architecture
CRUD Development
RESTful API Design
Development & Tools: Git
Postman (API Testing)
Android Studio
AWS EC2 (Cloud Deployment)
Basic Scripting
Front-End & Back-End Development
Database Design (SQL)
API Integration & Testing
Certification
- AWS Certified Cloud Practitioner
- CompTIA Project+ Certification
Timeline
IT Technician
Gun Lake Casino & Resort
08.2024 - CurrentRead More
IT Support Technician
University of Michigan Health-West
04.2024 - 06.2024Read More
IT Help Desk Technician
Versiti Blood Center
06.2022 - CurrentRead More
Western Governors University
B.S from Software Engineering
Read More
Grand Rapids Community College
A.S from Computer Programming
Read More