Chris Ropchak
Lake Havasu City,AZ
Summary
Personable, articulate and enthusiastic sales representative known for strong organizational and multitasking skils as well as product expertise. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Consistently demonstrates passion for building relationships, cultivating partnerships and driving success. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work History
Assistant Manager, Sales & Service Writer
Big O Tires
Lake Havasu City, Arizona
12.2013 - Current
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service in a fast paced setting.
- Take special orders in person and over telephone, generating additional revenue.
- Support sales team members to drive growth and development.
- Present existing and prospective customers with valuable service or product information and discuss options to aid in decision-making tailored to their needs.
- Improve product knowledge on continuous basis to provide optimal service.
- Manage customer inquiries and service requests efficiently and accurately.
- Prepare detailed service orders and invoices for customer review.
- Assist technicians by reviewing work orders and providing necessary service information and documentation.
- Create detailed invoices for each job.
- Advise customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
Route Sales Representative
PepsiCo
Kingman, Arizona
08.2012 - 12.2013
- Managed daily route operations to ensure timely product delivery.
- Built strong relationships with clients to enhance customer satisfaction.
- Conducted inventory checks to maintain stock levels on routes.
- Utilized handheld devices for order processing and tracking shipments.
- Implemented merchandising strategies to maximize product visibility in stores and establish additional sales opportunities.
Merchandiser
Coca Cola
Kingman, Arizona
01.2012 - 08.2012
- Managed product displays to enhance brand visibility in retail locations.
- Coordinated inventory replenishment to ensure stock availability and reduce shortages.
- Implemented visual merchandising guidelines to maintain consistent branding across stores.
Assistant Manager, Sales
Discount Tire Co.
Lake Havasu City, Arizona
07.2003 - 08.2011
- Assisted customers in selecting tire products and services to meet their needs.
- Trained new staff on company policies and customer service best practices.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Collaborated with management to develop sales strategies and promotions.
- Conducted regular staff meetings to communicate updates and gather feedback.
Education
Lake Havasu High School
Lake Havasu City, ArizonaSome College (No Degree) -
University of Arizona
Tucson, AZSkills
- Customer service and satisfaction
- Sales strategies
- Relationship building
- Effective communication
- Multitasking and organization
- Customer rapport
- Product and service sales
- Product knowledge
- Time management
- Scheduling and planning
Timeline
Assistant Manager, Sales & Service Writer
Big O Tires
12.2013 - Current
Route Sales Representative
PepsiCo
08.2012 - 12.2013
Merchandiser
Coca Cola
01.2012 - 08.2012
Assistant Manager, Sales
Discount Tire Co.
07.2003 - 08.2011
Lake Havasu High School
Some College (No Degree) -
University of Arizona