Clay Holmes
Parker,Co
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Automotive Service Writer Assistant Manager/ Customer Service / Sales
Service Street Auto
03.2023 - Current
- Responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Develop estimates by costing materials, supplies, and labor
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Present a friendly, professional greeting to customers and help identify, confirm and offer resolution to customer concerns
- Consult with customers on applicable service promotions and keeping customers informed on completion times
- Verify warranty and service contract coverage by examining records; explaining provisions and exclusions
- Offer new credit lines with 3rd party credit services
- Preform opening and closing procedures in absence of stores general manager
- Checking in, and servicing 25 to 30 autos per day
- Running end of day reports for corporate.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
- Developed department processes and procedures to boost customer satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored inventory levels and placed orders to replenish stock.
Underwriter/FHA DE Underwriter/Conventional Underwriter
Citywide Banks
09.2019 - 07.2022
- FHA Manual Underwriting/BOND/Chenoa/HELOC's
- Responsible for Underwriting residential FNMA/FHMLC/FHA loans to multiple investors
- Worked closely with processing and sales staff daily to facilitate smooth file management
- Maintained monthly pipeline of underwritten loans of over one hundred files.
- Evaluated loan requests and documents to verify accuracy and completeness
- Explained very technical financial information to applicants in easy to understand language
Underwriter/FHA DE Underwriter Conventional Underwriter
Zions Bank
11.2013 - 04.2016
- FHA Manual Underwriting
- Lending authority up to $2 million dollars on Non-QM, and QM loans
- Worked with several lenders including Redwood Trust, Sterns Lending, Portfolio products, and direct sales to FNMA/FHLMC
- FHA Total Score Card, manual underwriting, FNMA/FHLMC underwriting experience new construction loans, purchase business, and rate and terms, cash-outs, and portfolio loans, and Construction to perm, Jumbo products, investment, and 2nd homes
- Excellent at providing the highest level of customer service and handling difficult customer service situations
- Highly analytical, organized and extremely focused on professionalism and accuracy
- Working with Encompass software for all loan types to include front end processing and closing all loans in the same system
- Previous years as Auto buyer consumer lending Sales, Customer Service, auto industry, Collections, and accounts payable collecting monthly payments on accounts, sales of new loans, excellent customer service skills
- Centrix Finance – Buyer for car loans, Collections
- Monaco Finance – Buyer for car loans, Collections
- Western Fidelity Finance- Buyer for car loans, working directly for auto dealers on site buying.
Education
Drafting Associates degree -
Denver Institute of Technology
Denver, Co01.2008
Certified DE underwriter - undefined
Skills
- Customer Service
- Sales Transactions
- Expert in Several software programs
- Product and Service Knowledge
- Estimating
- Schedules Coordination
- Communicating With Clients
- Manage Complaints
- Customer Satisfaction
- Income Verification
- Credits Understanding
- Debt-To-Income Ratios
Timeline
Automotive Service Writer Assistant Manager/ Customer Service / Sales
Service Street Auto
03.2023 - Current
Underwriter/FHA DE Underwriter/Conventional Underwriter
Citywide Banks
09.2019 - 07.2022
Underwriter/FHA DE Underwriter Conventional Underwriter
Zions Bank
11.2013 - 04.2016
Drafting Associates degree -
Denver Institute of Technology
Certified DE underwriter - undefined
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