J. Brian Trux
Sacramento,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Valley Motorwerks. Skilled in complex problem-solving and team leadership, adept at improving service delivery and operational efficiency. Demonstrated ability to increase productivity through effective time management and task delegation, ensuring high-quality outcomes and customer service excellence.
Overview
15
15
years of professional experience
Work History
Manager/Automotive Service Writer
Valley Motorwerks
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Communications Technician
Comcast Corporation
01.2018 - 12.2022
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Automotive Technician
Valley Motorwerks
04.2016 - 01.2018
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed vehicle data using advanced diagnostic equipment.
Associate
The Home Depot Store
02.2016 - 10.2016
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Crew Foreman
Widespread Property Maintenance
04.2009 - 12.2014
- Ensured on-time project delivery by maintaining a proactive approach to problem-solving and resource allocation.
- Improved client satisfaction rates with consistent high-quality workmanship and attention to detail.
- Provided clear direction to crew members, setting goals, expectations, and performance benchmarks for each project phase.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2006
Skills
Team Leadership
Time Management
Verbal and written communication
Problem Solving
Task Delegation
Customer Service
Relationship Building
Computer Assisted Design, Welding/ Fabrication, Vinyl Wrapping, Rock Climbing, Overlanding
Just a few of the skills I have developed to accomplish my goals.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager/Automotive Service Writer
Valley Motorwerks
12.2022 - Current
Communications Technician
Comcast Corporation
01.2018 - 12.2022
Automotive Technician
Valley Motorwerks
04.2016 - 01.2018
Associate
The Home Depot Store
02.2016 - 10.2016
Crew Foreman
Widespread Property Maintenance
04.2009 - 12.2014
High School Diploma -
Del Campo High School
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