Summary
Overview
Work History
Education
Skills
Volunteer Experience
Technicalexperience
Involvementwithathletics
Affiliations
Timeline
Generic

Chris Rossini

Minneapolis,MN

Summary

With a proven track record at AllianceBernstein, I spearheaded technology service delivery, transforming operations through cloud migration and modernization, reducing AWS expenses by 35%. My leadership not only navigated teams through challenging changes but also fostered high-performance cultures and strengthened vendor relationships, demonstrating both technical acumen and exceptional team leadership.

Overview

31
31
years of professional experience

Work History

VP/Head of Technology Service Delivery - US

AllianceBernstein
Minneapolis, MN
12.2024 - Current
  • Responsible for ensuring service delivery quality for roughly 1,000 end users across the U.S., LATAM, and Canada.

Director of Technical Operations

AB CarVal Investors
Saint Louis Park, MN
01.2020 - 12.2024
  • Modernized and "right-sized" technology stack to significantly improve service delivery, reduce business interruption, reduce expenses, and create cost certainty.
  • Created a Cloud Operations team to move away from server-based infrastructure to cloud-native infrastructure, which improved the speed of delivery, reduced regulatory risk, provided greater stability, and reduced AWS expenses by roughly 35%.
  • Led technology teams through difficult and uncertain periods of change following our acquisition by AllianceBernstein.
  • Forged strong relationships with business leadership, and restored trust in our technology teams.
  • Made it fun for the team to come to work.

Director of IT

North Star Resource Group
Minneapolis, MN
01.2016 - 12.2019
  • Reduced IT expense budget by 30% through improved contract management, vendor negotiations, and implementation of industry best practices.
  • Changed the culture of the department to measurably improve customer service and timely delivery, while making work fun again.
  • Substantially improved relationships with strategic partners and key vendors.
  • If it was broken, we fixed it.
  • If it was needed and didn’t exist, we built it.

Technology Consultant

Nexstar Network
Saint Paul, MN
01.2015 - 01.2016
  • Initiated, planned, and managed a series of projects to move e-mail, phone, file storage, and customer relationship management systems from on-premises solutions to cloud-based solutions.
  • As a result, they realized a savings of approximately 30% over three years, and significantly improved the reliability and usability of the platforms.
  • All projects were completed in scope, on time, and within or under budget.

Project Management and Engineering

General Mills
Golden Valley, MN
01.2001 - 01.2015
  • Rescued a $1,200,000 project that had been categorized by senior leadership as 'critically at risk' and was on the verge of being cancelled due to budget and completion concerns
  • By implementing a formal project management structure and engaging resources in all areas of the business, as well as extensive cooperation with the vendor, I completed the project in scope, on time, and within $40,000 of budget
  • Calculated that my support team was spending 30% of our total time supporting our domestic and international Vendor VPN processes
  • Created a project that coordinated assets from the IS-Security, Network, Desktop Support, and Engineering teams
  • Used Continuous Improvement tools to identify and correct a number of deficiencies in our support, maintenance, and setup processes
  • Our efforts resulted in a savings of 2000 hours of IS productivity time and 8000 hours of user down time per year
  • Identified a need to reduce the number of Outlook related calls to our Service Desk and led a cross-functional team that analyzed Outlook related service request and incident data to determine the root causes of the increased call volume
  • Based on our analysis I implemented a combination of technical improvements, service desk training and end user engagement that reduced Outlook incidents from a peak of 1000/month to a sustained average of 450/month

Marine Security Guard (Embassy Guard)

United State Marine Corps
07.1996 - 04.1999
  • Responsible for safeguarding American property and classified material and all personnel assigned to American Embassy Pretoria, South Africa and American Consulate Istanbul, Turkey
  • Created operational plans for internal defense, external defense and crisis response
  • Created quarterly and annual training plans and schedules
  • Selected for security details to protect Vice President Al Gore and Secretary of State Madeline Albright

Sergeant

United States Marine Corps
06.1994 - 01.1999
  • Counseled Marines, both formally and informally, on personal and professional matters
  • Examples include; life after the Marine Corps, maximizing promotion opportunity, how to become an officer, career management, professionalism, educational opportunities, managing stress, substance abuse, effective communication skills and strategies, and others
  • Actively sought opportunities to mentor Marines that I served with, many of whom were not in my chain of command
  • The integrity-based leadership style that I developed as a Marine is something I still rely upon today

Education

Bachelor of Science - Business Computer Information Systems

St. Cloud State University

Skills

  • Technical Transformation
  • Leading High Performance Teams
  • Leading Through Difficult Change
  • Vendor Relationships
  • Cloud Migration and Modernization
  • Outcome Focus

Volunteer Experience

President of the Advisory Board to the Enterprise Computing Technology department at Century College. Contributed to an increase in enrollment rates from 70% to 97% and established an annual review of the curriculum.

Technicalexperience

I haven’t seen everything in enterprise infrastructure. But I feel like I am getting pretty close.

Involvementwithathletics

Currently a football official with the Big 10 and a member of the Minnesota Vikings staff of training camp and practice officials. Selected to officiate seven NCAA playoff games, including the 2013 Division III National Championship game.

Affiliations

  • National Championship NCAA Football Referee

Timeline

VP/Head of Technology Service Delivery - US

AllianceBernstein
12.2024 - Current

Director of Technical Operations

AB CarVal Investors
01.2020 - 12.2024

Director of IT

North Star Resource Group
01.2016 - 12.2019

Technology Consultant

Nexstar Network
01.2015 - 01.2016

Project Management and Engineering

General Mills
01.2001 - 01.2015

Marine Security Guard (Embassy Guard)

United State Marine Corps
07.1996 - 04.1999

Sergeant

United States Marine Corps
06.1994 - 01.1999

Bachelor of Science - Business Computer Information Systems

St. Cloud State University

Similar Profiles

CREATE PROFILE
Chris Rossini